Are you seeking a fulfilling role as a Virtual Front Desk Agent in the realm of aesthetics, where you can have a positive impact on our patients' experiences? If the answer is yes, then you might be the perfect addition to our team!
We are a prominent practice specializing in plastic surgery, dermatology, and medical spa services. Our offerings encompass a wide spectrum of treatments aimed at enhancing our clients' beauty and well-being. We're in search of an enthusiastic, polished, and personable individual to join us as a Virtual Front Desk Agent (Patient Concierge). Your role will involve delivering exceptional customer service and administrative support.
As a Patient Concierge, you will serve as the primary point of contact for our patients, both via video interactions and over the phone. Your responsibilities will include:
- Extending warm greetings to patients with a smile and a positive demeanor.
- Managing appointment scheduling and calendars.
- Guiding patients through check-in and check-out processes, as well as coordinating follow-up visits.
- Validating patient insurance, handling insurance authorizations, and processing payments.
- Providing insights and recommendations on our array of products and services.
- Maintaining meticulous patient records and managing accounts.
To excel in this position, you will need:
- Previous experience in sales or customer service, ideally within a medical environment.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office and other relevant computer applications.
- The ability to handle multiple tasks, prioritize, and work efficiently under pressure.
- An eye for detail and a commitment to accuracy.
- A genuine passion for aesthetics and delivering top-notch patient care.
We provide:
- A competitive salary that takes your experience and skills into account.
- A comprehensive benefits package encompassing health insurance, paid time off, and more.
- A supportive and collaborative work atmosphere that offers training and growth opportunities.
- A fulfilling and enjoyable role where you can contribute to helping individuals both look and feel their best.
If you're excited about becoming a part of our team, please submit your resume and a cover letter outlining why you are the perfect candidate for this Virtual Front Desk Agent position. We eagerly await your response!
Job Type: Full-time
Pay: $12.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
Experience:
- remote medical office: 1 year (Required)
Work Location: Remote