Join our team at the Hilton Atlanta Perimeter Center as a Front Office Supervisor! Don't miss out on this amazing opportunity - apply today and take the first step towards a rewarding career with us.
Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
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Responsible for assisting the Assistant Front Office Manager in directing the operations of the front office on a daily basis. Responsible for supervising and working with the Front Office staff to ensure the highest quality of guest service.
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Ensures that all front office associates receive training adequate for the performance of the position.
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Provides feedback on a continual basis.
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Participated in the training, developing, and disciplining of all front office staff.
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Maintains records of absences and tardiness.
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Performs all front office duties including check-in, check-out, reservations, etc.
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Maintains a high daily average rate (ADR). Answers inquiries pertaining to hotel policies and services.
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Ensures that all required reports are completed and submitted in a timely manner.
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Ensures guest satisfaction by responding to and resolving guest complaints.
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Is aware of direct competition.
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Fills in at the front desk and reservations when staffing needs and hotel needs dictate.
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Maintains regular contact with the Housekeeping Department to ensure proper room status.
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Fills in for the Assistant Front Office Manager in his/her absence.
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Must wear the required uniform.
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Must maintain a neat, clean, well-groomed appearance.
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Ensures that staff is in adherence to uniform/grooming standards at all times.
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Ensures that all guests are served.
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Notifies the Front Office Manager of guest comments.
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Performs other duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
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Supervises a total of 10 to 20 employees in the front office department.
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Responsible for the direction, coordination, and execution of this unit.
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Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
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Responsibilities include training employees, planning, assigning, and directing work; rewarding and disciplining employees(under the discretion of the front office manager); addressing complaints, and resolving problems.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Associate's Degree (A.A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination and experience. In-depth knowledge of Front Office and Reservations System procedures. ONQ experience preferred.
About Company
Next to the Highway 19/I-285 intersection, our stylish suites are at the heart of the Perimeter Center business district. We're less than a mile from Dunwoody Metro Station, linking to downtown Atlanta, and Perimeter Mall is 10 minutes away via free shuttle – covering a three-mile radius.