We are seeking a positive, friendly, and welcoming Host/Hostess to join our team. As a Host/Hostess, you will be the first point of contact for our guests and play a crucial role in creating a memorable dining experience. You will also handle to-go orders and have the opportunity to earn tips from satisfied customers. If you are enthusiastic about providing exceptional customer service and thrive in a busy restaurant environment, we encourage you to apply.
Key Responsibilities:
- Greet and welcome guests with a warm and friendly demeanor as they enter the restaurant.
- Manage the waiting list and reservations, ensuring that guests are seated promptly and efficiently.
- Provide accurate wait times and inform guests about any special events or promotions.
- Escort guests to their tables and provide menus.
- Maintain a clean and organized host/hostess station.
- Answer phone calls and assist with to-go orders, accurately taking down orders and processing payments.
- Communicate with servers and kitchen staff to coordinate seating and order delivery.
- Handle guest inquiries and resolve minor issues or concerns, escalating complex problems to management when necessary.
- Keep track of available tables and notify management of any necessary seating adjustments.
- Assist with maintaining a positive and welcoming atmosphere for both guests and staff.
- Collect and manage tips left by guests for to-go orders.
- Complete side tasks as assigned, such as cleaning menus, making sure there are no pages missing from the menus, etc.,
Qualifications:
- Positive and outgoing personality with a passion for providing excellent customer service.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and work efficiently in a fast-paced environment.
- Previous experience in a restaurant or hospitality setting is a plus but not required.
- Flexibility to work varying shifts, including weekends and holidays.
- Must be reliable, punctual, and a team player.
If you are eager to be part of a dynamic team and contribute to the success of Kirwan's On The Wharf, please apply with your resume and a brief cover letter describing your relevant experience and why you are a great fit for this role. We look forward to welcoming you to our team and sharing our passion for Irish hospitality with our valued guests!
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Physical setting:
- Bar
- Casual dining restaurant
- Fast casual restaurant
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
- Rotating weekends
- Weekends as needed
Ability to Commute:
- Washington, DC (Required)
Ability to Relocate:
- Washington, DC: Relocate before starting work (Required)
Work Location: In person