About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
Develop long-lasting relationships - Manage a book of business, and own relationships with your key stakeholders - Build Rippling advocates!
Become a virtual member of your partners’ teams - showing them how to improve workflows through the use of Rippling’s features including Benefits, Payroll, Reporting/Analytics, etc
Increase adoption - Drive partner adoption of new feature roll outs
Offer white glove service - Ensure partners feel supported and engaged through attentive, personalize guidance and product enablement
Triage critical customer & partner issues to resolution - Act as the Rippling liaison for partner questions, issues, or escalations. Make partners feel supported by your sense of urgency and advocacy, ensuring their issues are resolved as they arise.
Become a product expert - you'll be a go to resource for both partners and coworkers in a short amount of time
Build cross-functional ties across Rippling
Think like a partner - work directly with our engineering and product teams to constantly build new features and deliver an amazing new customer & partner experience
Hold partners accountable to success through business reviews in alignment with their assigned Channel AE
3+ years of work experience at a SaaS company, preferably in the HCM category, in a customer or partner-facing role
Strong benefits background
Stellar written and verbal communication skills
Track record of building strong customer or partner relationships
Flexibility with changing job duties and responsibilities
Excellent at time management, prioritizing tasks and adapting on a day to day basis
Passion for training both partners and internal teams
Thrives at building new processes when they don’t exist
Interest in actively working with product and engineering teams
The Partner Success Team works exclusively with our channel partners including brokers, accountants, and resellers. Our team is spread across the US and is made up of three broker PSMs and three accountant PSMs. We collaborate closely across various functions at Rippling including our implementation team, CX org, and our product and engineering teams. The PSM team has been lucky enough to work with some of our partners for 4+ years forging incredibly impactful working relationships.