JOIN OUR TEAM TODAY!
As our client’s Product Technical Specialist, you will be a key member of the Technical Support team. The Product Technical Specialist is responsible for providing technical and sales support at various marketing & dealer events across the country; providing ongoing training and sales support to regional dealers within the Midwest Area and surrounding markets. The preferred candidate for this role would ideally be based in the Midwest Area- IL, MI, KY, IN.
This position requires extensive traveling (up to 50%+), including overnight stays as necessary, and you will have the ability to work evenings and weekends.
You will have the opportunity to join a team that provides best-in-class levels of customer service. As a Product Technical Specialist, you’ll be an important part of what works which includes:
Providing sales support at dealer-specific sales events to demonstrate and promote professional cameras and lenses
Providing technical support for trade shows and demonstrations by the sales and marketing departments
Developing and delivering instruction to professional dealer sales personnel through seminars and product demonstrations
Training and educating dealer sales personnel on Fujifilm GFX, X Series, and MKX products as well as responding to technical inquiries from pro customers and retailers
Researching technical issues and providing possible solutions
Reporting any technical issues involving hardware, firmware, or software to marketing and customer support
Submitting articles for use by field personnel to troubleshoot various shooting conditions
Evaluating the quality of digital images and reporting any trends
Participating in product development and process management research
Providing pre-sales support and information pertaining to new product
Informing both marketing and the customer support center of any technical issues that may arise in the field
Requirements
BA in photography preferred; or
4 + years of technical support experience
High level of photographic shooting experience
Strong knowledge of the principles of digital imaging and photography
Very strong technical photographic background for demonstration/training needs
Proficient in MAC applications (Lightroom, Aperture, Adobe RAW and Photoshop)
Strong PC Skills (Excel, Powerpoint, Word, Internet Search, Social Media Marketing)
Excellent verbal and written skills