Front Office Coordinator
Location: Phoenix-Biltmore, AZ
Are you someone who enjoys connecting with clients/customers? Then this opportunity is for you! Serenity is seeking a Front Office Coordinator for our Phoenix-Biltmore, AZ office; to join our team and drive success within our clinic. The position is customer-focused, requiring excellent communication and interpersonal skills to provide exceptional experience for our clients. Your attention to detail and proactive approach will contribute to a smooth and seamless client journey, leaving a lasting positive impression on everyone who visits our clinic.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.
Perks at Serenity
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Career Advancement Opportunity
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Competitive Wages
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Medical, Vision, and Dental Insurance (Serenity Covers 90% of your insurance premium)
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Paid Time Off
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10 Major Holidays Off
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401k
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Employee Referral Program
Responsibilities
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Update and verify customer information upon each visit.
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Help customers feel valued by creating rapport, remembering their names, their interests, and stories.
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Answer questions, address worries, respect boundaries, and be sensitive to each person’s individual challenges.
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Ensure positive customer experience by providing support and compassion.
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Rotate through other various office tasks throughout the day.
Qualifications
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High School Diploma/ GED.
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Excellent verbal and written communication, basic math skills.
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Proven ability to multitask in a fast-paced environment.
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1+ year of full-time customer service experience, reception, or personal customer service industry.
About Serenity
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Job: Full-time (3 13-hour shift)
Office Hours: Monday-Friday: 6 am-8 pm, Saturday: 7 am-7 pm
- This position is contingent on successfully completing a criminal background check upon hire.
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