Schegistrar
Kootenai Health’s Patient Access team is looking for a Full Time TEMP Schegistrars to join the team!
This is a 13-17 week contract with a possibility of a permanent position!
Must be available to work variable hours/ days including Weekends, Holidays, Days, Nights and Swing shifts
As a TEMP Schegistrar, you will be responsible for timely scheduling, pre-authorization, pre-registration, registration and point of service collections for scheduled appointments and procedures, and for registration and point of service collections for non-scheduled patients, receiving care at all Kootenai Health locations.
This position is the primary point of contact for patients who are coming to the Emergency Department as well as the Heart Center and North Entrance for scheduled appointments.
Responsibilities:
- Perform accurate insurance verification, pre-authorization, scheduling and patient estimates in advance of patient care
- Provide scheduling and registration services for inpatient, outpatient, and Emergency Department
- Schedule procedures and visits in compliance with business line and clinic-specific workflows, in coordination with each department’s specified patient care and provider needs
- Determine financial responsibility through patient estimate calculations, and communicates to patients prior to service date, including network benefits, out-of-pocket costs, as well as Good Faith Estimate for uninsured patients in compliance with the No Surprises Act
- Obtain and validates required referral information, including physician orders, clinical records, demographic, and benefit and eligibility information
- Meet payor pre-authorization requirements to secure full insurance or government payer reimbursement
- Document all required scheduling, financial clearance, and registration information, including patient estimate, in appropriate Epic modules, to ensure a complete and legal record is recorded
- For uninsured patients, identifies and verifies active payer sources for patients, or refers to financial counseling for third-party linkage or financial assistance
- Provide courteous and efficient service to patients, accurate documentation/verification of patient pre-registration information, and professional and timely communications with medical staff and administrators
- Assist in denials reduction through review and research of registration, authorization or medical necessity claims denials as needed; reports findings to department manager
- As needed, educates patients on insurance policy limitations, self-pay obligation, payment plan or financing options; Refers uninsured patients to Financial Counseling for financial assistance or Medicaid linkage
- Communicate with patients, physicians, payers, families, financial counselors, transitional care or transfer center staff, or other Kootenai Health partners
- Perform other related duties as assigned
- Familiar with standard concepts, practices, and procedures within the field
- Regular and predictable attendance is an essential job function
Requirements and Minimum Qualifications:
- High School Diploma or equivalent preferred
- Bachelors’ degree in Business Management or closely related field preferred
- Minimum of 6 months prior customer service experience required
- 2 years’ experience working in a hospital, medical office, or health insurance setting, with third party government program or commercial insurance familiarity, specifically registration and insurance verification preferred
- Previous Epic or other hospital scheduling/registration and clinical software experience preferred
- Knowledge of CPT, ICD-10 and HCPCs codes preferred
- Medical Terminology certificate preferred
- Surgical, diagnostic, and/or office visit scheduling, patient accounts, and/or practice assistant experience, preferred
- Previous Epic software experience in Radiant, Cupid, Cadence, ADT, and/or other Epic modules, preferred
- Strong customer service skills and patients/customer centered focus in positive manner in all situations
- Excellent communication skills (telephone, written, inter-personal and customer-relation)
Working Conditions:
- Must be able to maintain a sitting position
- Typical equipment used in an office and clinical job
- Must be able to stoop, crouch or bend
About Kootenai Health
Kootenai Health is a highly esteemed health care organization, serving patients throughout northern Idaho and the Inland Northwest. We pride ourselves on our outstanding reputation as both an employer and a health care provider. We have been recognized with many accolades and distinctions including being recognized as a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence.
If you strive to be an integral part of a high quality health care system like Kootenai Health, we want to meet you!
Kootenai Health complies with applicable federal civil rights laws and does not discriminate based on race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.
Job Type: Full-time
Pay: $18.20 - $22.50 per hour
Benefits:
- Employee assistance program
- Employee discount
- Flexible schedule
- Free parking
- Paid training
- Wellness program
Healthcare setting:
Schedule:
- Evening shift
- Monday to Friday
- Night shift
- Rotating shift
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person