Job Title: Guest Services Agent
Location: Comfort Suites Nacogdoches, Nacogdoches, TX
Salary: $10.00 - $11.50 per hour
Job Description:
Comfort Suites Nacogdoches is seeking a friendly, professional, and customer-oriented Guest Services Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing a welcoming and positive experience for all who visit our hotel.
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Perform all check-in and check-out tasks efficiently
- Manage online and phone reservations
- Provide information about our hotel, available rooms, rates, and amenities
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process payments and verify credit card information
- Maintain a clean and organized front desk area
- Coordinate with housekeeping and maintenance staff to address guest needs
- Uphold hotel policies and ensure compliance with safety regulations
Qualifications:
- High school diploma or equivalent
- Previous experience in a customer service role, preferably in the hospitality industry
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Proficiency with hotel management software (experience with Choice Hotels software is a plus)
- Ability to work flexible hours, including weekends and holidays
- Professional appearance and attitude
Benefits:
- Competitive hourly wage of $10.00 - $11.50
- Opportunities for career growth and development
- Employee discounts on hotel stays
- A supportive and friendly work environment
Job Types: Full-time, Part-time
Pay: $10.00 - $11.50 per hour
Expected hours: 24 – 32 per week
Benefits:
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Rotating weekends
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Nacogdoches, TX 75964 (Required)
Ability to Relocate:
- Nacogdoches, TX 75964: Relocate before starting work (Required)
Work Location: In person