Primary Responsibilities
- Customer Satisfaction
- Be responsible for customer service and management of the customer experience.
- Manage all warranty activities.
- Project Initiation
- Evaluate and sell projects
- Educate customers on process.
- Project Planning
- Identify and document project scope of work.
- Maintain customer and client communications.
- Review estimates.
- Obtain customer and client agreement on scope and estimate.
- Ensure proper permits are acquired.
- Project Execution
- Review budgets.
- Create project schedule and timeline.
- Identify and qualify subcontractors and resource providers.
- Negotiate terms and set expectations with customers and clients.
Necessary Experience and Skill Set
- Superb customer service track record
- Effective written and oral communication
- Intermediate math skills
- Experience in restoration and/or construction preferred
Formal Education/Training
- High school diploma/GED
- Project Management Professional (PMP) certification preferred
Physical and Work Environment Requirements
Walking and/or standing throughout the day. Frequent driving and sitting. Occasionally climbing ladders. The employee is occasionally exposed to extreme conditions such as heat. The noise level in the work environment and jobsites can be loud.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: In person