Position Purpose/Summary
The Systems Administrator is committed to providing the highest quality service to the communities we serve and is dedicated to fulfilling our customers’ needs by offering the latest in technological advances allowing them to keep pace with the growing demands of a global economy.
-
Building network, server, and cloud infrastructure for Fastwyre applications
-
Installing, configuring, maintaining, and supporting server, pc and peripheral components of the corporate network as well as the corporate domain and user account information
-
Obtaining the necessary information/materials for repair as expeditiously as possible after a problem has been diagnosed. Provide purchase requests for: equipment repair, new inventory equipment, and miscellaneous IT Department supplies
-
Identifying and making recommendations that will assist in the efficient resolution of reported problems/issues
-
Maintaining, analyzing, troubleshooting, repairing, and upgrading servers, computer systems, hardware, software, computer peripherals, including operating system upgrades and applying patches
-
Installing and supporting the end user applications utilized through the company
-
Serving as Email Administrator being responsible for providing corporate email administration, installation, maintenance, backup, support and management of email spam filtering
-
Serving as Backup Administrator being responsible for the administration, backup, restore, and off-site replication of all network components defined in the backup/disaster recovery plan.
-
Serving as Network Administrator being responsible for administering the connectivity and security of the corporate network maintaining corporate domain user account information including rights, security, network groups and system groups.
-
Management of antivirus and antispyware for corporate network components including staying current on the latest risks, threats, vulnerabilities and keeping the IT Manager appropriately informed.
-
Maintaining adequate supporting documentation to describe procedures and processes to ensure business continuity in his/her absence
-
Guiding, mentoring, motivating, training and developing team members to help them fully understand and successfully carry out expectations while keeping the team sufficiently informed of all current Company information
-
Providing continual evaluation of processes and procedures and suggesting methods to improve operations, efficiency and service to both internal and external customers
-
Participating in and encouraging other employees to participate in community and social events
-
Understanding and strictly adhering to the Company’s Customer Proprietary Network Information (CPNI) policy while appropriately maintaining the confidentiality of customer records
-
Understanding how all departments contribute to the success of the organization and referring customers to the appropriate department to best fulfill their needs
-
Building and maintaining a good rapport and cooperative relationship with customers and co-workers while taking ownership of responsibilities and being accountable for his/her own actions
-
Performing miscellaneous clerical duties such as filing, data entry, and record maintenance, as well as assisting other departments as needed
-
Being an advocate for Company programs and special events while taking initiative to participate and volunteering readily when opportunities arise
-
Performing all other duties and responsibilities assigned
-
Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors
-
Proficiency and 5+ years’ experience with Azure AD as well as on-premise Active Directory
-
5+ years of experience with Linux or UNIX systems and interoperability between UNIX and Windows
-
Experience with cloud platforms such as ServiceNow, Netsuite, Salesforce, or similar products
-
Experience with VMWare, Nutanix, Scale Computing, or similar virtualization platforms
-
Experience with integration platforms that communicate between cloud and on-premise applications
-
Ability to work as a team member and exert initiative to work independently to reach a goal
-
Ability to embrace change in the workplace while encouraging others to seek innovative approaches
-
Knowledge of and the ability to comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures
-
Ability to positively lead, develop and motivate a team in an appropriate and professional manner
-
Ability to analyze, troubleshoot, and identity technological problems
-
Ability to keep pace with the introduction of numerous and complex new products
-
Knowledge of company policies, procedures, products, services, and pricing
-
Motivated, organized, and detail-oriented as well as being able to work with minimal supervision
-
Ability to communicate, verbally or written, with internal and external customers with courtesy, respect, and professionalism in a nontechnical manner
-
Ability to embrace change in the workplace while encouraging others to seek innovative approaches and the ability to function effectively as a team player
-
Ability to work a flexible work schedule, as needed, to best serve our customers
-
Working knowledge of IP routing and switching, IP multicasting, DHCP, DNS, VoIP, WiFi, networking and firewalls is a plus
-
Bachelor of Science degree or an associate’s degree in IT or a related field, or equivalent experience
-
At least 8 years’ experience in IT and network security
Select one the following for the each of the items listed below:
-
N (Not Applicable) – Activity is not applicable to this occupation.
-
O (Occasionally) – Occupation requires this activity up to 33% of the time or 0 – 2.5+ hours/day.
-
F (Frequently) – Occupation requires this activity from 33%–66% of the time or 2.5–5.5+ hours/day.
-
C (Constantly) – Occupation requires this activity more than 66% of the time or 5.5+ hours/day.
Standing N O F C
Walking N O F C
Sitting N O F C
Reach Outward N O F C
Reach Above Shoulder N O F C
Climbing N O F C
Crawling N O F C
Squatting/Kneeling N O F C
Bending N O F C
Keyboarding N O F C
Driving N O F C
Hearing N O F C
Perceiving N O F C
Communicating N O F C
Distinguish Colors N O F C
Outdoor Climate N O F C
Various Terrain N O F C
Cramped Workspace N O F C
Lift/Carry:
Up to 10 lbs N O F C
Up to 20 lbs N O F C
Up to 50 lbs N O F C
Up to 75 lbs N O F C
Up to 100 lbs N O F C
100+ lbs N O F C
Push/Pull:
Up to 10 lbs N O F C
Up to 20 lbs N O F C
Up to 50 lbs N O F C
Up to 75 lbs N O F C
Up to 100 lbs N O F C
100+ lbs N O F C