Position Overview
The successful employee will be working with our IT Help Desk staff to support all teams across the business, responding to IT requests and assisting with other necessary projects.
Responsibilities
- Tier 1 response to IT break/fix requests via email, phone, chat, or in-person
- Track request progress via our Zendesk ticketing system
- Deploy and repair equipment as needed: monitors, desktops, laptops, mobile phones, desk phones, conference room components
- Document processes to Knowledge Base
- Escalate issues to engineering team members and/or vendor support
- Provide support for the following key areas:
- Hardware support – break/fix hard drives, video cards, nic cards, adding/upgrading hardware and troubleshooting and replacing failed hardware.
o Experience with networking basics – Ability to use Windows tools to resolve/troubleshoot networking issues (nslookup, ping, tracert, etc.) Network cabling (patch panels, network switches)
- OS – Imaging workstations and laptops (Windows Deployment Services knowledge a plus), bios upgrades bluescreen troubleshooting
- Experience with troubleshooting printers, toner replacement, paper jam/fill, scanning configuration
- Financial Software knowledge a plus – working with Bloomberg, Matlab, Trading Applications
- Working knowledge of MS Excel, able to troubleshoot crashes, corrupt files, broken formulas. Additionally troubleshooting Microsoft Excel add-ins
- Microsoft related products: Active Directory (group memberships, password resets and creating users) Exchange/ Exchange Online, SharePoint, and MS Office suite (2013, o365), Various Azure Resources/Tools
- Remote access and virtualization solutions: VPN software, Citrix Xen, VMWare Horizon, Azure Virtual Desktop
- Audio and video conferencing: Zoom, Microsoft Teams
- Mobile phone support: Apple iPhone (backup, restore and icloud) email app, Microsoft Intune, Microsoft Authenticator
Qualifications
- Excellent communication skills
- Strong customer service mentality and listening skills
- Ability to communicate technical terms in non-technical language
- Knowledge of mobile technologies, iPhone OS, network/printing technologies and Microsoft products including Windows 10 and Microsoft Office
- Availability to be "on call" on a rotational basis (weekday nights and Saturday/Sundays)
- At least 1-2 years of relevant work experience is preferred
About Magnetar
Magnetar is a leading, global alternative asset manager with over $15B AUM as of March 31, 2024. Grounded in nearly two decades of investing experience, we focus on delivering positive outcomes for our investors by seeking to generate consistent performance across a variety of market conditions through our core businesses: Alternative Credit and Fixed Income, Healthcare and Systematic Investing. We are based in Evanston, IL with additional offices in New York, London and Houston.
Magnetar employees are among the best in the business at what they do. We attract highly skilled, dedicated professionals who enjoy collaborating and implementing innovative ideas. Our employees have an intense level of intellectual curiosity, a profound passion for our work and care deeply about delivering results for our investors, the firm and for each other. We work hard to foster an inclusive and welcoming environment where employees are empowered to thrive.
We are purposeful about investing in our employee’s health, well-being and firm culture. When you work at Magnetar, you will receive premier health care benefits, eligibility to enroll in a 401(K) savings program with employer match, unlimited PTO, lunch onsite, access to mental and physical wellness programs, the opportunity to participate in employee affinity groups with curated programming and networking events, and much more.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
In accordance with New York City’s Pay Transparency Law, the base salary range for this role is $80,000 to $135,000. Final offers are determined by multiple factors including candidate experience and expertise, and may vary from the range provided.