Mudpie, a popular children's clothing store, is seeking a Virtual Assistant to support its online operations and customer service. The Virtual Assistant will play a crucial role in ensuring smooth day-to-day operations and providing excellent service to customers.
Responsibilities:
1. Customer Support: Respond to customer inquiries via email, chat, and social media in a timely and professional manner. Assist customers with product information, order status, returns, and other queries.
2. Order Processing: Process online orders, including order entry, payment processing, and coordinating with the warehouse team for fulfillment. Ensure accurate and timely shipment of orders.
3. Inventory Management: Monitor inventory levels and update the online store with new products, pricing, and availability. Coordinate with the inventory team to ensure stock levels are maintained.
4. Social Media Management: Create engaging posts for social media platforms to promote products, sales, and events. Monitor social media channels for customer feedback and respond appropriately.
5. Data Entry and Reporting: Maintain accurate records of customer interactions, orders, and inventory levels. Generate reports on sales performance, customer trends, and other key metrics.
6. Administrative Tasks: Assist in various administrative tasks such as scheduling appointments, organizing files, and coordinating meetings.
Requirements:
- Proven experience as a Virtual Assistant or in a similar role.
- Excellent communication skills, both written and verbal.
- Strong organizational skills and attention to detail.
- Proficiency in using online tools such as email, chat platforms, and e-commerce systems.
- Ability to work independently and manage multiple tasks efficiently.
- Flexible schedule to accommodate peak business hours.
Benefits:
- Competitive salary.
- Opportunity to work with a well-known children's clothing brand.
- Room for growth and professional development within the company.
If you are passionate about children's fashion and have the skills to excel in a virtual assistant role, we would love to hear from you! Apply now to join the Mudpie team and help us deliver exceptional service to our customers.
Job Type: Full-time
Pay: From $25.00 per hour
Expected hours: No less than 30 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Microsoft Excel: 1 year (Preferred)
Language:
Work Location: Hybrid remote in San Francisco, CA 94115