Our office is seeking to hire a patient service representative. We are looking for an enthusiastic person who will greet patients and ensure a complete check in and check out process in our privately owned ophthalmology practice. Obtains all data elements necessary to process patients' claim for insurance benefits and for accurately billing patients for any copayments, deductibles, and non covered services.
Essential Job Duties and Responsiblities:
- Acknowledges patient upon their arrival in a friendly and professional manner
- Obtains or updates patients’ demographic information and copies insurance cards at every visit.
- Correctly enters all required data elements into the physician practice management system.
- Answers patient and family member questions as needed and appropriate.
- Follows appropriate workflow processes for check in and check out. Pulls routine eye plans and obtains authorizations
- Floats between Check-In and Check-Out in order to ensure that coverage corresponds to patient volume
- Scans correspondence received in mail or fax
- Schedules patient appointments including triage patients.
- Answers telephone in a timely manner in a customer friendly manner Minimal Qualifications:
1. High School Diploma or equivalent
2. Two (2) years customer service experience, preferably in a medical/ophthalmic environment
3. Basic database skills, preferably in an electronic medical system.
4.Knowledge of insurance company processes and ability to read an Explanation of Benefits form.
5. Ability to work independently.
6. Ability to clearly communicate, both in writing and verbally.
7. Excellent interpersonal skills with a variety of personality types.
8. Ability to multi-task.
9. Ability to problem solve.
10. Bilingual a plus.
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
Education:
- High school or equivalent (Preferred)
Work Location: In person