Customer Success Representative
We’re Supacolor. We make the world’s best heat transfer, but that’s not all. We make it Supafast and Supaeasy to print garments like a pro. Supacolor exists for one reason: to help you make it.
The role
You bring the ‘Supa-Technical’ element to our customers, you are supporting customer experience and success for retail, wholesale and dealer customers both new and existing. Assisting and educating customers is always top of mind, ensuring a seamless, efficient and effective interaction has them referring Supacolor and giving us a shout out on social platforms. You're also the master of separations, have a history of solving difficult customers jobs to the finish line and proactively share growth opportunities with the sales and marketing teams.
You’ll be responsible for: Customer Success
- Being ‘Supa’ awesome for our customers and delighting them every time.
- Calls answered ‘Supa’ product applicable to different apparel, different material.
Technical Support
- Check size/color/design accuracy of downloaded artwork
- Outsource unusable files to external on progress of orders for customer enquiries.
- Communicating effectively when something needs to be changed (reprint or timeframes).
- Support Customer Success in answering art-based questions.
- Solving art issues with customers by communicating with friendly, concise and understandable answers.
- Sharing and educating methods with Supa-Seps Studio and developing new separations techniques.
- Share growth opportunities with the sales and marketing teams.
Essential Qualifications:
- Minimum of 1 year graphic design experience
- Experience with Front; Monday; Codewolf ERP
- Illustrator experience strongly preferred
- 2+ years Customer service experience
- 2+ years Art separation experience
- Experience working in a fast-paced environment
- Keep calm under pressure
- Ability to effectively solve problems
- People coordination and relationship building
- Empathy and the ability to translate technical art information to the customer in a way that is friendly, understandable and concise
- A team player with a winning attitude that enjoys a fun work environment
- An ability to deal with a fast-paced job, keeping in front of the workload and ensuring everyone’s on track
Supacolor is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.