As leaders in the pharmaceutical support industry, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.
Embark on a rewarding journey with UBC! Grow while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity.
If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!
XPG01H– Program Manager
Brief Summary:
Patients are at the center of our business strategies. The Program Manager is responsible for:
- Ensuring appropriate resources and operational support required to deliver on both patient and client expectations
- Oversight of the systems development and management
- Identify opportunities and participate in the development of strategies, training tactics and resources required to optimize value of patients
- Working cross-functionally with operations, training, Field Operations Management, and District Managers.
Specific job duties:
Responsible for implementing and maintaining the effectiveness of the program by:
- Supervise the collaboration with internal and client training departments to ensure messaging integrates the defined strategies and is customized to reflect the patient insights associated within supported disease states
- Supervise and manage the field operations support personnel as assigned
- Support the logistical deployment and tracking of issues equipment
- Supervises personnel management during training events
- Supervises and directs Service Provider assigned training resources to ensure strategic approach is in line with program requirements
- This position is also responsible for supervising the execution of a feedback mechanism to assess the value of the program as perceived by the patients on a regular basis, including oversight support
- Collaborate with the Managers and Directors of program Patient Outreach organization to support KPI development, ensure reporting systems are in place and supervise/manage monthly performance updates to the team
- Provide leadership with updates on policy developments and likely impact on patients and service delivery
- Develop and implement a robust plan to facilitate clear communication with program's Patient Outreach organization
- Attend and support weekly program staff meetings
- Directly supervise and manage assigned systems training, field operations, system escalation personnel and projects as directed
Desired skills and qualifications:
- Bachelor’s degree required
- Patient Outreach or program experience (2+ years) as Field Manager or higher experience preferred
- Nursing experience strongly preferred
- Training Management experience preferred
- Must be able to manage multiple tasks and have excellent organizational skills
- Ability to examine business environment and develop/execute in response to market opportunities will be a significant benefit
- Candidate should have a working knowledge of the market including trends and issues as they relate to the patient journey and insights
- Ability to travel (40-50%)
- Ability to lead and drive for results in cross-functional teams
- Strong planning and prioritization skills
- Strong and effective presentation skills; excellent communication skills – both written and verbal
- Initiative and vision: develop strategy and deliver results
- Drive and enthusiasm
- Exceptional interpersonal skills and the ability to build and inspire support for initiatives
- Ability to build and maintain relationships with third parties using good negotiation skills
- Proven success working with or within patient advocacy organizations or other patient health-related, communicate-focused organizations providing services to targeted populations
- Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology
- Veeva /SaleForce.com Database experience preferred
UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.
Job Type: Full-time
Pay: Up to $105,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid orientation
- Paid time off
- Referral program
- Tuition reimbursement
- Unlimited paid time off
- Vision insurance
- Wellness program
- Work from home
Schedule:
- Day shift
- Monday to Friday
- On call
Work setting:
Application Question(s):
- At this time, what are your compensation expectations for a new full-time position?
Experience:
- leadership: 2 years (Required)
License/Certification:
Work Location: Remote