Are you excited to start a rewarding career in pharmacy care? Explore numerous opportunities with Walgreens! Join our sponsored "earn while you learn" program, which is designed to accelerate your path to becoming a licensed AZ pharmacy technician. Receive hands-on training, develop important skills, and begin a fulfilling career with us. Your journey begins at Walgreens!
Full-time and part-time positions available!
Address: 2225 S PRICE RD, CHANDLER, AZ 85286
Job Summary
Dive into the dynamic world of healthcare administration! As a crucial member of our team, you'll be at the forefront of patient care, blending precision and passion. Navigate data entry and patient registration with finesse, ensuring compliance with state and federal regulations. Master the art of resolving third-party rejects and fielding high-volume customer inquiries, all under the guidance of direct supervision. Immerse yourself in our standard operating procedures, seamlessly executing tasks aligned with Company policies. Harness the power of pharmacy systems to retrieve crucial patient and drug information. Your role may vary based on your assigned department, adding an exciting element to each day. Join us in shaping the future of healthcare administration!
Job Responsibilities
- Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
- Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
- Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third-Party Rejects.
- Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate.
- Must obtain active technician license or certification within the first 90 days and maintain an active technician license or certification.
An Equal Opportunity Employer, including disability/veterans
Basic Qualifications
- High School Diploma or GED.
- Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on line).
- Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
- Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
- Communicate effectively in writing and verbally.
- 18 years of age or older.
Preferred Qualifications
- At least one year of pharmacy technician experience in a retail or call center environment.
- At least 18 months experience as a pharmacy technician with a certificate/registration by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
- Fluency in Spanish and English
Job Type: Full-time
Pay: $16.50 - $17.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Physical setting:
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Work Location: In person