Job Description
Director of Operations
Employee Value Proposition
We are The Family Place — in more than just our name. Here, each employee brings unique skills and qualities that contribute to our collective impact as a community. Our focus is on bringing our mission to life in a way that achieves real, measurable results for those we serve, while offering a professional environment that is supportive and welcoming.
Mission
The Family Place (TFP) mission is to empower low-income families and to foster the optimal development of their young children through educational and support services.
The Family Place PCS (TFPPCS) mission is to improve the literacy and workplace skills of adults who want to learn English, and improve their income and careers so that they and their families can have a better life, find employment, and become more active in their community.
Job Summary
The Director of Operations is an integral member of the leadership team and will oversee Human Resources, IT, Building & Office Operations, Finance, and Accounting for both the Family Place PCS and The Family Place.
Human Resources
- Administer or oversee the administration of human resource programs including, but not limited to, compensation, benefits, and leave; recruitment and selection; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
- In consultation with the Executive Director (E.D.), develop and maintain personnel policies.
- Provide staff training and monitor compliance.
- Ensure effective staff onboarding processes.
- Ensure development of process and job descriptions throughout the organization and ensure the school’s performance management process is running smoothly.
- Oversee benefits plans including managing the employee benefits brokers and ensuring all employee issues are resolved promptly.
Business Operations
- Communicate and explain new directives, policies, or procedures to managers; for major changes, meet with the entire staff to explain changes, answer questions, and maintain morale.
- Improve internal customer service and satisfaction through policy and procedural changes.
- Plan, lead, develop, coordinate, and implement policies, processes, training, initiatives, and surveys to support the organization’s human resource compliance and strategy needs.
- Review, analyze, and evaluate business procedures. Implement policies and procedures that will improve day-to-day operations.
Finance
- Oversee an outsourced accounting vendor (EdOps) and manage all financial processes including accounts payable, accounts receivable, monthly close, payroll, general accounting functions, annual audit, grant reporting, and regulatory reporting.
- In collaboration with an external accounting vendor, support the E.D. with financial reports, presentation, and decision-making to achieve organizational financial objectives. Support Executive Director in annual budget planning process and ongoing management to ensure organization meets financial targets and to adjust when mid-year variances are detected.
- Oversee asset management, including inventories of fixed assets.
- Manage purchasing and procurement, including issuing RFPs in compliance with local and federal procurement guidelines.
- In conjunction with the E.D,. develop and manage public and private grant budgets, including employing strong fiscal systems and overseeing vendor reimbursement submission.
- Support Executive Director with fundraising activities such as completion of grant applications and grant reporting as well as donor cultivation.
Facilities and School Environment
- Oversee all functions related to the physical plant, school property, and school equipment to ensure smooth daily operations.
- Manage all facilities-related contractors and service providers including evening custodial staff and all custodial contracts to ensure that school building is clean and well-maintained.
Data and Information Technology Management
- Oversee data collection and analysis for brief services, operations, HR, and other administrative functions to ensure reporting internally and externally is streamlined and accurate.
- Oversee external IT vendor (ShipShape) to ensure the ongoing maintenance and updating of information systems and infrastructure, including hardware, software and applications.
- Develop and implement technology plans for both organizations.
Leadership and Team Management
- Collaborate with senior leadership to develop and understand the organization’s goals.
- Establish quantitative and qualitative metrics, guidelines, and standards by which the organization’s efficiency and effectiveness can be evaluated; identify opportunities for improvement.
- Participate in the hiring and training of departmental personnel.
- Organize and oversee the work and schedules of up to 5 direct reports
- Conduct performance evaluations that are timely and constructive.
- Handle discipline and termination of employees as needed and in accordance with company policy.
Perform other duties as assigned.
QUALIFICATIONS
Successful candidates will possess the following qualifications:
- Bachelor’s Degree in Business Administrations, Human Resources, Finance, Accounting or related field preferred.
- Master’s degree in Business Administration preferred.
- Demonstrated ability to develop, implement, and manage business systems and processes to support a multi-million dollar organization, preferably in a school setting
- Demonstrated comfort in IT management
- Excellent organizational, project management, and time management skills
- Exceptional ability to multitask
- Strong critical thinking and problem-solving skills
- Ability to plan and think strategically
- Exceptional verbal and written communication skills, with ability to communicate well with diverse constituents and staff
- Excellent people manager
- Demonstrated resourcefulness in setting priorities and guiding decisions involving system structures
- Commitment to accountability and data-driven decision making .
Reports to: Executive Director
Salary
- $80,000 - $144,000, based on experience. Expected starting salary $90,000-110.000.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
Hours: Full time, "Must be able to work 1-2 evenings per week; and available to oversee evening staff. Additional evenings and weekend hours may be required from time to time."
Job Types: Full-time, Contract
Pay: $80,000.00 - $144,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Monday to Friday
Language:
Ability to Commute:
- Washington, DC 20010 (Required)
Ability to Relocate:
- Washington, DC 20010: Relocate before starting work (Required)
Work Location: In person