Job Description:
This position facilitates the resolution of customer complaints after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with Auction policies.
Job Responsibilities:
- Assure that VIN number, paperwork, and other vehicle identification is prepared and verified.
- Meet with customer and record complaint information.
- Perform data entry responsibilities for the department. Enter the arbitration into the AS400.
- Perform PSI calls and arbitration calls.
- Advise customer of Auction complaint policy and notify manager and/or Arbitrator.
- Organize complaints by a numbering system and write detailed complaint summary so that customer service personnel and mechanics understand the issue.
- Track sale day staffing.
- Coordinate internal and external lot communications.
- Investigate issues to determine if item is subject to arbitration.
- Comply with National Auto Auction Association (NAAA) guidelines.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.
May be required to work overtime (more than 40 hours per week) as business needs dictate
Job Types: Full-time, Contract
Pay: $18.22 - $21.00 per hour
Expected hours: 40 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: On the road