The Assoc Fraud Ops Analyst Workflow Coordinator is a position responsible for coordinating daily assignments and flow of case work for the department. This position is responsible for Daily case aging & inventory management in addition to control reporting. Within this role you will work with the management team to ensure fair case assignment and that cases are completed within service level expectations. Responsible for watching case aging inventory and proactively engaging with management to raise any cases of concern that are aged and could impact regulatory time standards. This role is pertinent in ensuring all US SAR Filing Procedures and department procedures are applied and service level agreements are met. Ability to conduct thorough risk assessments in an everchanging environment.
Responsibilities:
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Manage SharePoint sites for case reassignment requests, case re-opens, etc.
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Manual case re-entry
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Daily case aging & inventory management
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Daily control reporting for department
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Nightly SAR reconciliation process
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Monitor rep schedules for time off when assigning cases
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Perform review of case assignments as well as analyst availability to ensure adherence to service level agreements
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Develop and maintain working knowledge of business/industry standards and practices
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Develop and maintain an understanding of how the team interacts with others in accomplishing the objectives of the area
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Make judgments based on practice and precedence and identify inconsistencies in data or results
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Limited but direct impact on the business through the quality of the tasks/services provided
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Provide coaching and feedback regarding case assignments and handling of cases as well as communication and/or lack thereof
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Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Qualifications:
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Experience within CFRT or SIU SAR filing units preferred
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Schedule viewing experience preferred
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Consistently demonstrates clear and concise written and verbal communication
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Experience in balancing duties of everchanging status in a high paced environment
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Demonstrated ability to remain unbiased in a diverse working environment
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Experience providing feedback to others
Education:
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Bachelor’s degree/University degree or equivalent experience
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Job Family Group:
Operations - Services
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Job Family:
Fraud Operations
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Time Type:
Full time
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Primary Location:
Jacksonville Florida United States
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Primary Location Full Time Salary Range:
$48,180.00 - $63,140.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Jun 27, 2024
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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