TOTE Maritime Agency Puerto Rico, a leader in safe and reliable service to Puerto Rico, is seeking a Director of Operations to join the team in San Juan, PR.
be responsible for management of all import/export operations activities focusing on deliveries to customers, truckers, vendors, as well as insuring high levels of service to all clients. The function is also responsible for Tote’s safety and compliance, as well as operational cost control.
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Build a high-performing operations team through assessing the team’s capabilities, proactively resolving gaps, actively coach leaders to prepare them for greater responsibility, delegate duties to foster a sense of empowerment and ownership. Develop customized personal development plans for
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Manage capital requirements and budgets for operations, while controlling costs through leadership and business process improvements
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Direct day-to-day operations through staff - TMAPR Line terminal, logistics, gate operations, yard operations, vehicle operations; all within company standards of excellence.
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Ensure adherence to programs, policies, and/or procedures to reduce or eliminate organizational risk, dealing with safety and accident prevention, physical security of the ports, hazardous materials handling, contraband prevention and stowaway prevention, business continuity, claims management, employee health and wellness, and risk management education.
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Provide leadership in managing terminal; build relationships with customers, vendors and partners.
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Manage, assess, and report on Risk and Compliance at the terminal. Maintain above-industry standards while meeting guidelines from leadership.
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Manage, identify, and verify equipment safety, inventory, and repairs within budget, with exemplary recordable Safety and Lost Time records while meeting the needs of the company and its vendors. This includes risks and exposures which can result in significant personal injury, environmental damage, property damage, vessel arrests, or adverse publicity.
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Remain knowledgeable and compliant with all government Standards and Certifications
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Manage adherence to the Integrated Management System that covers Quality, Environmental, and Safety ISO (International Organization for Standardization) certifications related to operations.
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Ensure all associated contracts and records are maintained and bid appropriately.
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Manage and negotiate stevedore contracted services contracts, terminal contracts, tug and pilot contracts, and other areas as identified.
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Maintain and actively manage relationships with service providers.
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Champion Continuous Improvement movements, philosophy, and initiatives in the operations and throughout the organization
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Support and foster Terminal Operating Systems and Operational efficiency improvements.
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Ensure all vessel trim and stability training is delivered bi-annually, ensure all required training records are maintained and archived.
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Report productivity and budgeting performances to VP&GM
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Travel periodically to Jacksonville with oversight of vessel and terminal activities.
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Maintain safety and exemplify high ethical standards to customers, employees, and vendors.
Skills:
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Ability to read and interpret general business periodicals, professional journals, technical procedures, and government regulations.
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Ability to write reports, analysis, business correspondence, and procedure manuals.
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Ability to effectively present information and respond to questions from Senior Management, groups of managers, clients, and customers.
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Bi-lingual is required.
Education:
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Bachelor’s Degree or 5 years’ experience in this level of Operations in the Maritime Field preferred
Certificates, Licenses, & Registrations:
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U.S. Coast Guard license (unlimited tonnage) or equivalent military experience preferred
The TOTE Group are industry leaders in full ship services and technical solutions with maritime operations and terminal services. Our purpose is to deliver reliable and outstanding service to our customers and to the communities we serve.
TOTE Group is committed to being reliable, resourceful, and adaptable in all that we do. TOTE Group knows excellent companies are built by great people who embody our company’s values and vision.
Explore the possibilities with TOTE Group
As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, long term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days’ vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).
TOTE Maritime Agency Puerto Rico is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Maritime Agency Puerto Rico is a drug-free employer and a participant of the E-Verify Employment Verification Program.
Equal Opportunity Employer M/F/Veteran/Disability
Drug Free Workplace