General Definition:
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Serves guests and collects payment for meals and beverages in a friendly, courteous and professional manner.
Essential Job Functions:
- Provide friendly, fast and helpful customer service, through the consistent practice and delivery of red carpet customer service to all guests and team members.
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Assures proper and timely set up for catering events.
- Maintains adequate levels of rolled silverware, table linens, glassware, etc.
- Maintains clean, well-stocked and organized work areas/stations.
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Serves food & beverages as ordered by customers quickly and efficiently.
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Communicates clearly with guests, co-workers, and supervisors.
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Organizes duties and work area to maximize timely service delivery to guests.
- Provides specific direction to support staff (busser, and bartenders) in a courteous manner as needed.
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Observes guests needs and responds to any additional requests and to determine when meal has been completed.
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Assist in other areas as needed or when directed by management.
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Contributes to a friendly and productive work environment; reports concerns directly to Food & Beverage Supervisor.
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Knows and understands the proper operation of all job-related equipment.
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Observes all related safety procedures when handling equipment, liquids, dishes, etc.
- Uses proper protective equipment as directed at all times.
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Uses the proper lifting techniques when handling trays, dishes, and similar items.
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Attends all departmental and company-mandated meetings as required.
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Immediately reports all workplace injuries to the Food & Beverage Supervisor.
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Reports any unsafe acts, conditions, or equipment to the Food & Beverage Supervisor.
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Knows all appropriate first aid kit(s) locations and eyewash stations.
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Knows the location of the fire-fighting equipment and fire exits for the area.
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Maintains clean uniform at all times.
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Dependability, good attendance, and occasional overtime required.
- May be required to work evenings, weekends, or holidays as scheduled.
- Other duties as assigned.
Education:
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High school diploma or GED; or 2 years related experience and/or training; or combination
Knowledge, Skills and Abilities:
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Excellent customer service and communications skills required. Ability to apply common understanding to carry out detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete variables in standardize situations.
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Ability to read and comprehend simple instructions, short correspondence, and memos. Capacity write simple correspondence and possess basic mathematical skills.
- Outgoing personality and positive attitude.
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Strong knowledge of bar operations, service procedures and function.
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Basic math skills.
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Ability to handle money and operate a cash register quickly and efficiently.
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Be able to work in a standing position for long periods of time (up to 5 hours).
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Possess honesty and integrity.
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Have good memory when handling multiple orders.
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Ability to listen well, communicate effectively and follow instructions.
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Excellent communication skills required. Bilingual skills helpful, but not required.
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Ability to interact positively with customers, employees and management personnel.
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Ability to work independently with minimum supervision.
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Ability to prioritize, multi-task and be flexible.
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Ability to work as part of a team and with constant interruptions.
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Ability to work in a fast-paced environment.
Training:
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Two years of food and beverage operation experience required.
Licenses/Certifications/Other:
- Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions
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Texas Alcoholic Beverage Commission License (TABC)
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Serve-safe certified (Food Handlers)
Physical Requirements:
The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Strength:
- Medium to heavy workload
- Stand, sit and walk consistently
- Will be required to lift up to or over 30lbs or exert occasionally over 50lbs
- Movement:
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Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach
- Will use kitchen equipment
- Driving motor vehicles as needed
- Auditory:
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Frequently speak and articulate
- Noise levels will be varied from moderate to heavy
- Environmental:
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Exposure to weather and extreme elements are minimal
- Minimal exposure in close proximity to horses