Medical Office Front Desk Receptionist
- Monday –Friday Must have availability from 7:30am to 5:00pm depends on location working for that day.
- Promptly and professionally answer telephone calls as needed. Route calls appropriately, offering voice mail, paging, or redirection of calls as needed.
- Explain financial requirements to the patients or responsible parties and collect co-pays/coinsurance/deductible as required.
- Understands and follows through with the standard daily cash box processes.
- Schedules appointments for patient either by phone when they call in or in person after an office visit.
- Maintain scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
- Ensure that updates (e.g., cancellations or additions) are input daily into appointment book within the practice management software.
- Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
- Uses customer service principles and techniques to deal with patients calmly and pleasantly.
- Communicates in a professional manner as needed with the physicians.
- Process incoming and outgoing mail; sort and distribute mail timely and accurately.
- Support all other front desk staff including Lyerly, Glenwood, Ooltewah and Cleveland.
- This position will float to the different office when needed to cover employee absences.
- Minimum of 2 yr. experience with medical front desk experience.
- Must be able to work independently with little or no supervision.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Uniform allowance
- Vision insurance
Healthcare setting:
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 3 years (Preferred)
- Computer Skills: 3 years (Preferred)
- medical office: 3 years (Preferred)
Ability to Relocate:
- Chattanooga, TN 37404: Relocate before starting work (Required)
Work Location: In person