About Revolving Store
Where disruption meets retail.
Revolving Store offers an experience like no other. Whether you're looking for light, freshly made Mediterranean fare, a thirst-quenching refreshment, or a hand-crafted coffee to enjoy with your friends, stop by, sit, and enjoy your quality time in peace.
Revolving Store also offers a space to see your local neighborhood's up-an-coming artists & designers. With a rotating cast of featured artists and weekly events, we aim to be your local "spot" and our bartenders want to know your name.
The Role
We are looking for an Sr Operations Manager with a passion for leadership, a knack for problem-solving, and the ability to thrive in ambiguity. You will lead and inspire a large, diverse team to hit business goals for your market. You will be an integral part of building a collaborative, safe, and fun culture in the Store. Alongside leading a large team, you will also drive business processes improvements that will focus on increasing sales revenue and reducing operational cost.
The Sr Operations Manager supervises and coordinates activities concerning all culinary operations and personnel, including food preparation, kitchen and storeroom areas. This person will hire, discipline, train, and evaluate kitchen & cafe staff. They will purchase or requisition food items, supplies and equipment. Plan or participate in menu planning and food production and apportion meat, vegetables and desserts, as well as manage food surpluses & waste management, to control costs. They will supervise food preparation personnel to ensure food adheres to standards of quality to maintain cleanliness or kitchen and equipment.
The GM will play point for new business and will help manage the onboarding, setup, and event management of our clients. This role will report into the Revolving Store Leadership Team.
What You'll Bring to the Table:
- Oversee a location of 10+ employees or manage multiple smaller markets
- Assist other locations with the growth of their own operation, and improve the performance metrics of the entire company
- Build out documentation and processes that will help across the entire operation
- Travel & support other markets as needed to be able to implement new business models, new strategy, or support local events properly
- Be the “jack of all trades” where you are able to be a subject matter expert on many different topics, coaching other teams and leaders on these tasks
- Work closely with our local city relationships to grow and expand the operation
- Define hiring needs, train new hourly teammates, and motivate our hourly associates in the Café & Retail store
- Manage your team’s performance – including rewarding and disciplining employees, and address staffing needs
- Act as a hands-on leader, including managing timecards and attendance and Kitchen performance
- Track and report performance metrics and use data to optimize processes and track results of your market
- Identify opportunities for improvement and scoping out projects to pitch to the Executive Leadership Team
- Keep the business running - define and execute key business processes that maintain continued success
- Be a culture carrier. Create a fun, inclusive, and safe workplace
What You'll Need to Succeed:
- 5-7 years in management, operations, business, or management consulting - Restaurant, Hospitality, or Event-Planning experience preferred
- Bias towards action - desire to roll up your sleeves and get the job done
- Experience managing and leading large, diverse, operational teams, many in hourly or part-time roles
- Experience using Excel to track and manipulate data
- Passion for management and improving the employee experience
- Proven experience solving complex problems, exercising good judgment, and navigating ambiguous environments
Nice to Haves:
- Deep Microsoft Office or Google Suite experience, especially Excel knowledge, utilizing pivot tables, charts, and medium to advanced formulas
- Experience presenting in front of large group as a Subject-Matter-Expert
This position offers the opportunity to lead a dedicated team in a fast-paced hospitality environment. If you have a passion for delivering exceptional service and driving operational excellence, we invite you to apply for the Sr Operations Manager position.
Job Types: Full-time, Part-time
Pay: $80,000.00 - $95,000.00 per year
Ability to Commute:
- New York, NY 10013 (Required)
Work Location: In person