Job Description Summary
The Valet Parking Attendant sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to assist arriving and departing guests in transporting luggage to and from guest rooms and parking vehicles.
Job Description:
DUTIES AND RESPONSIBILITIES:
Generally:
- Welcome and acknowledge all arriving guests in a courteous and professional manner.
- Transport luggage to and from guest rooms.
- Safely drive, park, retrieve and move a variety of motor vehicles.
- Secure, tag and store luggage at guest’s request.
- Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
- Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
- Promote hotel facilities, outlets, and services to guests and provide information to guests regarding local attractions and activities.
- Treat requests with professionalism, tact, and a courteous manner.
- Adhere to uniform and grooming standards.
- Perform other duties as requested by management.
Qualifications:
- High School diploma or equivalent.
- Valid US Driver License and driving history that shows history of safe conduct.
- Must speak fluent English. Other languages preferred.
- Frequently standing up for extended periods.
- Carrying or lifting items weighing up to 100 pounds
- Handling objects, products and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often.
- Basic math and simple accounting skills are used frequently.
- Problem solving, reasoning, motivating and training abilities are often used.
- Weekends/night & Holiday Availability
Additional Job Description:
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Employee Parking: Available upon availability; priority is given to guests during peak time
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
Job Type: Part-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Education:
- High school or equivalent (Preferred)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person