Service Advisor
The ideal candidate for this position has a high school diploma or GED, some post-secondary automotive training, and a minimum of one year of dealer-level or large facility experience. He or she has an unrestricted driver's license and a clean driving record, and has a strong technical and customer service performance record with automotive experience a plus, but not a must!. Fluent English speaking and written communication skills, good time management skills, and professional dress, speech, and behavior are all required for this position at a car dealership service drive.
Requirements:
· Maintain Customer Service Index (CSI) rating as set by dealership service manager
· Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer
· Schedule appointments and generate estimates
· Advise customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer’s specifications
· Effectively communicate to the customer the timeline of repair and maintenance
· Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
· Document repair and maintenance changes on repair order in the approved manner
· Resolve customer complaints and questions
· Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
Qualifications:
· Minimum high school diploma or GED equivalent required
· Trade school training and education preferred
· Broad knowledge of new vehicle technologies
· Excellent customer service skills
· Ability to be analytical and multi-task
· Ability to work with little supervision
· Self-motivated enthusiastic presence in a team environment
· Strong written and communication skills
· Consistent and stable work history
· Valid driver’s license and clean driving record
· Professional appearance and work ethic
Job Type: Full-time
Experience:
- relevant: 1 year (Required)
- service advisor: 1 year (Required)