About Us:NetGain Technologies has been a trailblazer in IT services and solutions since 1984. Our commitment is simple – we provide end-to-end technology services to ensure our local business communities thrive. We are known for our people-centric approach and are focused on technology-driven growth. We set ourselves apart from the competition by employing great people whose focus is on our client’s success in a 24x7x365 operation. As one of the largest MSPs in the region, we offer end-to-end technology solutions for SMBs with one of the deepest benches of engineering talent in the industry. We are strategically positioned across six regions in five states and are consistently ranked as a top managed services provider by Channel Futures since 2008 and have been recognized as the best place to work in Kentucky for eight consecutive years. Responsibilities
- Cares for user support requests on issues related to Office 365, login issues, application issues, and basic networking including wifi, vpn, etc.
- Setup new user accounts and laptops including some basic IT training, and inventory.
- Complete termination requests and properly inventory returned equipment.
- Careful documentation of all tasks performed, including time entry.
- Troubleshooting and repair of laptop and hardware issues.
- Open tickets with vendors for support issues and follow up until resolution.
- Care for administration and issues related to cell phones.
- Assist with and track progress of internal projects.
- Coordinate the recycling of older equipment
Requirements
- Experience with MS Office 365, MS Entra, and Azure (preferred)
- Experience troubleshooting and repairing hardware such as laptops, pcs, etc.
- Basic networking experience and understanding (DNS, DHCP, IP Addressing, etc.
- · Understanding basic routing and switching (preferred).
- Ability to work well with users and keep them up to date on issues.
Core Values:At NetGain, we live by our Core Values, which inform every decision we make. This role requires you to align with our values and goals, and to deliver exceptional service to prospective and existing clients.
- People First
- Above and Beyond
- Continuous Improvement
- Extreme Ownership
Come Grow With Us!Join NetGain Technologies and be part of a team that values talent, technology, and has a passion for driving growth. Embark on a journey where you not only grow professionally but also make a significant impact on the SMBs that fuel our local communities. We encourage you to apply even if you feel that you do not meet all the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. NetGain Technologies encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application! NetGain Technologies is an equal opportunity employer.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
Schedule:
Ability to Commute:
- Lexington, KY 40511 (Preferred)
Work Location: Hybrid remote in Lexington, KY 40511