Do you enjoy meeting new people and building relationships? Are you looking to grow your career with an industry leader? Then look no further than Truck Country, a Freightliner dealership with 25 locations across the Midwest.
Our growing organization is currently searching for a dynamic individual to take on the role of SERVICE MANAGER at our Decorah, IA. Dealership.
This position is responsible for the activities of 10-15 technicians.
This individual will be responsible for the complete operations of the Service Department.
Responsibilities include:
· Direct and coordinate activities concerned with repair and maintenance of diesel engine vehicles, and operation and maintenance of truck service facilities.
· Work closely with the Fixed Operations Manager to grow the department and make necessary decisions to maintain profitability.
· Develop, monitor and report on performance metrics including revenue, profitability and efficiency.
· Build and grow customer-base and relationships.
· Respond to customer concerns.
· Plan and prepare work schedules and assign employees to specific duties.
· Communicate policies, procedures and company/department goals to employees.
· Collaborate with the Training Department to develop skills and competencies for employees.
· Assure compliance with safety protocols and procedures.
· Demonstrate a high standard of professionalism in representing the Company to employees and customers.
Mandatory meetings with employees
Building retention with teammates
Goal setting to grow the technicians
Minimum requirements include:
· Previous supervisory experience in Truck Service a must.
· Experience with Procede strongly preferred.
· Process focused, detail oriented with excellent time-management skills.
· Highly effective verbal and written communication.
· Excellent customer service skills and professional demeanor.
· Ability to establish and maintain effective working relationships with customers, vendors and employees.
· Valid Driver’s License
We offer ongoing training, a very competitive wage and an excellent benefits package. Apply online at www.truckcountry.com today to join one of the largest Freightliner dealerships across the U.S.
Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Experience:
- Diesel engine repair: 1 year (Required)
- supervisory: 1 year (Required)
- Management: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person