Let’s care for tomorrow.
Your ambitions. Your dreams. Your tomorrow
At Allianz Commercial (AzC), we are the global leader for insuring corporate and specialty risks in the Allianz Group. Whether it’s aircraft, satellites, the world’s biggest ships and tallest building, cyber-attacks or climate change impacts, AzC has the major risks covered when it comes to protecting businesses.
Please note that this position is expected to be part of the pending sale of the Allianz Commercial (MidCorp / Entertainment) business to Arch Insurance (Arch). By the end of May, Arch is expected to make comparable offers of employment to the employees of the MidCorp/Entertainment business, conditioned upon, and subject to, the closing of the transaction. The transaction is expected to close following, and subject to, the satisfaction of all applicable closing conditions, including regulatory approval of the transaction. If an employee receives and accepts Arch’s offer of employment, subject to the employee’s satisfaction of the conditions to Arch’s offer, the employee will commence employment with Arch at, and subject to, the close of the transaction. Employees who commence employment with Arch at the close of the transaction will be covered by Arch’s benefit plans and policies at that time.
We are currently looking for a Claims Relationship Manager (CRM) for New and Renewal Business. This role will be based in our New York City office.
The Impact You Will Have
The Claims Relationship Manager (CRM) will support Claims through management of key accounts, based on threshold, across Mid-Corp and Entertainment. In addition, the Claims Relationship Manager will:
- Collaborate with all levels of Claims Management, Underwriting, ARC, and Distribution
- Proactively support acquisition of new business and retention of existing business from a Claims Services standpoint.
- Independently develops account claims service plan.
- Liaise with broker, client, and UW on new accounts through the quote proposal and onboarding phases.
- Actively participates in marketing activities with Underwriters, Distribution, Risk Management, including preparation of claims materials for client meetings via phone or face to face.
- Executes upon the defined claims services plan, handles all broker and client escalations key accounts.
Some of your specific responsibilities could include:
- Customer Experience
- Develop and maintain strategic long-term trusting and strong relationships with defined brokers/clients to accomplish organic growth and long-term company objectives.
- Research key customer wants and needs.
- Suggest claims service solutions that answer client needs and wants.
- Single point of claims contacts on Key Accounts.
- Ensure an optimal client experience, work with claims leaders on opportunities and development of action plans.
- Communication
- Conduct frequent and regular check-ins with assigned clients, ensuring their continued satisfaction.
- Identify and resolve customers' claims complaints in an effective and respectful way.
- Gather, report, and communicate customers' feedback on claims service, technology, and product delivery. Elevate issues within the organization as necessary.
- Responsive to broke/client requests.
- Key Account Management
- Participate in new client acquisition including development of special claim handling, resource analysis, creating the claims quote proposal, pitching the claim capabilities
and onboarding of new accounts
- Work closely in a tripartite relationship with Underwriter and ARC partners and present as the "service team' to the broker and client on key accounts
- Frequent review of the client claim experience; working with claims leaders on opportunities
- Serves in a consultative role to the client, advising on the best way to achieve short- and long- term strategic objectives, and may serve as the ultimate escalation point for client satisfaction.
- Customer Focused Projects / Tools
- Intimate knowledge of the company portal, answer broker/client questions and/or demo the portal as needed.
- Onboard brokers to the company portal as part of new account onboarding.
- Participate in Business Verification Testing for any new portal features.
What You’ll Bring to the Role
- Bachelor’s Degree Preferred
- Minimum of 5 - 7 years’ of previous claims handling and relationship management experience.
- Outstanding communication and interpersonal skills.
- Aptitude in networking and building relationships.
- Thought Leader: Ability to collaborate, motivate, and influence leaders, brokers, and clients.
- Ability to translate customer needs into claims service solutions.
- Ability to handle internal / external conflict and bring it to a successful resolution.
- Ability to sustain and nurture solid relationships with key clients.
- Ability to prioritize and meet critical deadlines.
- Problem-solving and negotiation aptitude.
- Ability to recognize gaps in claims processes and procedures, influence change and drive towards an optimal claims’ customer experience.
- Ability to work across time zones.
- Proficiency in excel and PowerPoint, ability to create presentations.
The annualized base pay range for this role is $118,077 – 202,418. The annual base salary range represents a nationwide market range. The actual salary for this position may be above and will be determined by a number of factors, including the scope, complexity and location of the role, the skills, education, training, credentials and experience of the candidate. The base pay is just one component of the AzC total compensation package. As part of our comprehensive compensation and highly rated benefits programs, employees are also eligible for annual performance-based cash incentive awards.
49107 | Customer Services & Claims | Professional | Non-Executive | Allianz Commercial | Full-Time | Permanent
What’s in it for you?
Let’s care about everything that makes you, you
We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.
Let’s care for your financial wellbeing
We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and 401K.
Let’s care for your opportunities to progress
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
Let’s care for life’s twists and turns
From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We’ve got your back.
Let’s care for our society and our planet
With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.
Care to join us?
Allianz Commercial (AzC) is a global corporate insurance carrier and part of Allianz Group. We provide risk consultancy, Property-Casualty insurance solutions and alternative risk transfer for a wide spectrum of commercial, corporate and specialty risks across 10 dedicated lines of business. Learn more about us by clicking here.
Allianz is an equal opportunity employer, and therefore welcomes applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, sexual orientation or any other protected characteristic. Diversity of thinking is an important part of our company culture.
Recruitment Agencies:
AzC has an in-house recruitment team, which focuses on sourcing great candidates directly. AzC does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly.
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