Reports to: Manager, Practice Transformation
Supervises: N/A
Category: Full-time, Exempt
Date: 3/27/2024
Position Salary Range: $75k – $90k
Description of the Company:
We are an Accountable Care Organization (ACO), a nonprofit organization whose mission is to improve the quality and cost of care for the people our members serve. Here at CHPA we believe in bettering our communities’ health, lowering the cost of care, and providing resources and guidance to our members to provide their patients with quality care. Our pace of work enables fast learning and fosters an environment where you can stretch yourself and truly make an impact.
CHPA champion diversity, equity, and inclusion at every level. We celebrate the unique backgrounds of our employees, members, and communities, which enrich our collective experience and strengthen our ability to help our members deliver high-quality care. Our commitment to diversity is integral to our mission of improving the quality and cost of care for the people our members serve. We foster authenticity and belonging in our workplace culture, ensuring everyone feels valued and included. Together, we strive to build a more equitable and inclusive healthcare system, contributing to a healthier and more just society for all.
CHPA is an equal opportunity employer that provides a comprehensive benefits package that includes:
· Insured group health, dental, & vison plans
· Medical and dependent care flexible spending account options
· 401k retirement plan with an employer contribution match
· Life, AD&D, and Long-term disability plans paid for by employer
· Free 24/7 access to confidential resources through an Employee Assistance Program (EAP)
· Voluntary benefit plans to complement health care coverage including accident insurance, critical illness, and short-term disability
· A generous mix of vacation, sick and holiday paid days off. This includes 17 days of paid vacation for employees working 40 hours a week, 10 recognized holiday pay, and paid time off for birthdays and anniversaries!
We are committed to growing the abilities of our people and we are building a learning culture where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our employees are teachers and learners who share their knowledge with others to enhance each other’s growth and empower our members to provide the best quality care and services to patients all over Colorado.
Position:
The Practice Transformation Coach is accountable for providing transformation support to Community Health Centers (CHCs) resulting in improved quality outcomes, and network performance in CHPA’s value-based care (VBC) programs. The Coach has a defined role, working in an advisory/coaching capacity to support CHPA CHCs and assist in creating and implementing individualize CHC CHPA Support Plans to optimize performance. The Coach utilizes an evidence-based approach to facilitate QI methodology and tools within CHCs, including assessments, reporting measures, and facilitating meetings with practice specific QI teams working towards achieving measurable outcomes. This position requires traveling to CHCs and preference to qualified applicants’ residing in northern Colorado or southern slope of Colorado is preferred. CHPA is an equal opportunity employer offering a generous benefits package, a casual work environment, and a competitive salary (DOE).
Essential Duties/Responsibilities:
· Develops, implements, and monitors individualize CHC CHPA Support Plan targeting practice transformation activities to increase success in CHPA’s value-based contracts.
· Serves as a liaison, teacher, coach, and facilitator for practice transformation activities for CHCs participating in the network.
· Obtains, aggregates, and analyzes quality metrics and reports for care opportunities, identifies opportunities to improve cost, quality, and the patient experience, prioritizes opportunities and addresses in individualize CHC CHPA Support Plan.
· Participates in the development, and implementation of community learning forums.
· Provides onsite and telephonic CHCs visit coaching using a standardized approach and demonstrates the ability to effectively lead and facilitate improvement teams towards measurable outcomes.
· Maintains a supportive and collegial role with the primary care team and collaborates to meet provider and practice needs.
· Conducts ongoing CHC assessments to learn more about practice demographics, their daily operations, and current workflows.
· Supports the efforts of providers and practice teams on interventions resulting in cost of care savings and improved health outcomes for patients.
· Provides education for practices to develop expertise with Annual Wellness Visits, metrics, and data review for quality improvement.
· Works with CHPA leadership on communication to physicians regarding available patient care programs through the VBC programs- both written/email communication and visits to provider meetings, as necessary.
· Reviews reports from payers and participates with leadership in the interpretation of the reports and actions needed.
· Shadows, educates and/or trains physicians and medical staff as necessary in clinical workflows and coordination of care to improve clinical quality and achieve VBC goals. Test and pilot new VBC initiatives and work with CHPA leadership on refining processes, helping achieve contractual metrics.
· Other duties as assigned.
Qualifications:
· 2-3 years of experience in primary care, ambulatory care, or another related field. Preference to individuals who have experience working at FQHCs
· Preference will be given for experience completing Annual Wellness Visits.
· Preference will be given for strong background in one or more of the following: VBC programs, quality or process improvement, data analysis, healthcare recognition/accreditation, and change management.
· Experience in Population health management, Community health, Case Management, Disease Management, Quality Improvement and/or Motivational Interviewing and active listening.
· Experience leading Lean, Model for Improvement or other Quality/Performance Improvement methodology.
· Experience in ACO/Value Based Contracts or Managed Care Contracts.
· Experience in public speaking centered around medical practice education to include training and presenting in small or larger group situations.
· Excellent oral communication skills both in-person and telephonically, to groups and individuals.
· Excellent written communication skills, and knowledge of Microsoft Office tools.
· Strong critical thinking, analytic, strategic, and innovative skills.
· Ability to travel within the state of Colorado – 25% travel within the state of Colorado.
· A valid unrestricted U.S. driver’s license, reliable personal vehicle and insurance is required.
· Proof of full COVID-19 vaccination may required for employment.
· Home office that is HIPAA compliant.
· Mobile device for work purposes.
Working Environment and Physical Activities
· Remote work or work from home.
· Ability to travel. This position typically requires several hours of travel to meetings in the state of Colorado and may require overnight trips.
The ideal candidate will display sound judgment, relate well to the public and staff, have a professional demeanor, prioritize customer satisfaction, and be well organized.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The post for this position will be removed from this job board once the role is filled.
Job Type: Full-time
Pay: $75,000.00 - $90,000.00 per hour
Expected hours: 40.00 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Travel reimbursement
- Vision insurance
Healthcare setting:
Primary care specialties:
- Internal Medicine
- Pediatrics
- Primary Care
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Grand Junction, CO 81503 (Required)
Work Location: Hybrid remote in Grand Junction, CO 81503