HELLO
This is Sheetal from ABSI urgently looking for CALL CENTER TECHNICAL SUPPORT FULLY REMOTE Position from COLUMBUS OHIO
MINIMUM 3 YEARS OF CALL CENTER EXP PREFERRED WITH TECHNICAL SUPPORT
POSITION : CALL CENTER TECHNICAL SUPPORT
LOCATION : FULLY REMOTE
JOB DESCRIPTION :
Required to have a dedicated workspace at home and be able to work from home without distractions.
·Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
·Escalate issues in accordance with defined procedures.
·Assist users through problem solving steps.
·Use available tools and resources to research and resolve technical problems.
·Provide accurate information to end users in a timely manner.
·Ability to multitask while interacting with customers and documenting tickets.
·Adhere to established quality standards.
·Ability to work in a team environment.
·Complete assigned tasks.
Strong communication skills; both written andspoken.
Sheetal Agarwal
American Business Solutions Inc.8850 Whitney Drive
Lewis Center, OH 43035
Cell : 614-541-3190Work : 614-888-2227 Ext. 4692
Fax: 888-699-8866
Mail to: sheetal@absiusa.comWebsite: http://www.absi-usa.com
Job Type: Full-time
Schedule:
Work Location: In person