What Makes a McKibbon Front Desk Agent?
The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed.
A Day in the Life:
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You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
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You will maintain positive guest relations at all times.
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You will resolve guest complaints and ensure guest satisfaction.
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You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
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You will process all guest check-ins, and verify registration information with the guest.
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You will handle overbooked or 'walked' guests.
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You will accept and record wake-up call requests.
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You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
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You will resolve discrepancies on the room status report with housekeeping.
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You will train with and learn Food and Beverage operations to fill in as needed.
Requirements:
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Previous experience working as a front desk agent or in a similar role
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A high school diploma or equivalent vocational training certificate
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Experience working at a hotel establishment (highly desired)
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Proficiency with computers
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Basic math skills
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The ability to provide excellent customer service and maintain a professional demeanor at all times
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The ability to input and access information in the property management system and/or points-of-sale system
Ideal Skills & Qualities:
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Great verbal and written communication skills
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The ability to create a fun and supportive working environment
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. Our benefits package covers:
Physical & Mental Wellness:
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Full Time Associates:
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Comprehensive benefits package including medical, dental, and vision
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Life insurance
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Short- and long-term disability
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Paid time off and holidays
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Wellbeats APP to support physical and mental wellness
Financial & Occupational Wellness:
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Competitive Compensation with incentives
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Associate referral program
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Brand and company training classes, workshops and conferences for career growth and development
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Full Time Associates:
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401K Savings Plan with matching funds
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Tuition reimbursement
Personal Wellness:
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Fundraising matching funds program
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Volunteer opportunities
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24/7 chaplain services
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Exclusive hotel rate discounts