Kids Atelier is looking for a Customer Fulfillment Specialist to join our team to fulfill and ship orders to customers all over the world. Our fulfillment specialists ensure that all customers orders arrive in an amazingly quick and well-packaged manner to maintain Kids Atelier's reputation for high touch and service.
Individuals should have experience with stocking, restocking and inventory management in a retail environment. We are looking for someone who enjoys putting together a nicely packaged order, has high attention to detail, possesses high craftsmanship and penmanship, and can adapt in a quickly changing environment.
You will be responsible for fulfilling customer orders and packaging them for shipment, which involves constructing boxes, wrapping items nicely, and handwriting thank you notes repeatedly several times a day.
Your responsibilities will include:
- Hand writing special notes for customers and Picking items for orders accurately
- Carefully packaging and nicely wrapping items in orders
- Answering customers' emails
- Attention to detail, organization, and cleanliness
- Ability to navigate and operate in a fast-paced environment
- Ability to stand for long periods of time and lift 25+ pounds
- Strong initiative and willingness to take ownership and accountability – self-starters who are willing to take on new projects
- Intellectual curiosity and enthusiasm to learn about the business
- Sincere passion for engaging with people and strong writing, communication, and presentation skills to match
- Ability to thrive autonomously in a fast paced, ever-changing environment
- Entrepreneurial mindset
- strong computer skills and excel experience.
- Knowledge of fashion brands and apparel merchandising,
Kids Atelier curates the world's most prestigious international children's brands from classic chic to the most creative Bohemian designs each with unique themes that have been devised to complete looks. Brands include Givenchy, Versace, Dolce and Gabbana, Moncler, Chloe, Hugo Boss, Marc Jacob, Zadig & Voltaire, Karl Lagerfeld, and many more. A concept that grows with the kid from birth to 16 years of age; Kids can now wear designer clothing like Mommy and Daddy.
We are looking for people interested in part-time work up to 30 hours/week, including occasional weekends. The distribution center is in Los Gatos
Benefit Conditions:
- Waiting period may apply
- Only full-time employees eligible
Contract Length:
Contract Renewal:
Full Time Opportunity:
COVID-19 Precaution(s):
- Social distancing guidelines in place
- Sanitizing, disinfecting, or cleaning procedures in place
Job Duties:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Communication method(s) used:
Hours per week:
Employment Length:
Work Remotely
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Autonomous/Independent -- enjoys working with little direction
Job Types: Full-time, Part-time, Contract, Temporary
Pay: $16.00 - $22.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
Work setting:
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person