Customer Service Representative
Job Summary:
Are you a dedicated individual with a passion for providing exceptional customer service? Wahl Family Heating, Cooling, and Plumbing is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, scheduling services, and maintaining accurate customer records.
Responsibilities:
- Answer inbound calls promptly and assist customers with their heating, cooling, and plumbing service needs.
- Schedule appointments for customers requiring service or maintenance.
- Conduct outbound calls to schedule routine maintenance appointments for member customers.
- Update and maintain precise customer account information in our system.
- Deliver top-notch customer service to guarantee customer satisfaction.
Experience:
- Strong communication skills with the ability to analyze customer needs effectively.
- Prior experience in customer service or call center roles is preferred.
- Proficiency in phone etiquette and outbound calling techniques.
- Bilingual or multilingual proficiency, particularly in Spanish and English, is advantageous.
- Familiarity with upselling techniques and strategies in a customer service setting.
At Wahl Family Heating, Cooling, and Plumbing, we offer:
- Competitive pay within the range of $18 to $25 per hour.
- Biweekly and monthly performance bonuses to reward your dedication.
- Comprehensive health benefits including medical, dental, and vision coverage.
- Supportive work environment that values your contributions and well-being.
- Engaging social activities and team-building events to foster camaraderie.
- Opportunities for career growth and professional development.
Company Description:
Wahl Family Heating, Cooling, and Plumbing is a reputable residential and light commercial heating, cooling, and plumbing contractor. As a Trane Comfort Specialist, Mitsubishi Diamond Dealer, authorized Home Depot at-home service provider, Rheem dealer, and Nexstar member, we are committed to delivering high-quality products and services at fair prices.
If you possess excellent communication skills, a passion for customer service excellence, and the ability to thrive in a fast-paced environment while maintaining attention to detail, we invite you to apply for the Customer Service Representative position at Wahl Family Heating, Cooling, and Plumbing. Join us in making a difference in our customers' lives while advancing your career in a supportive and rewarding environment. Apply today!
Wahl Family Heating, Cooling, and Plumbing is an equal opportunity employer that celebrates diversity and fosters an inclusive workplace for all employees.
Job Type: Full-time
Pay: $19.41 - $23.37 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Oakdale, PA 15071 (Required)
Ability to Relocate:
- Oakdale, PA 15071: Relocate before starting work (Required)
Work Location: In person