Position Summary
The Product Trainer & Technical Writer responsibilities include creating, publishing, and updating both technical and graphical content for company products. In addition, this position is responsible for performing training for customers, partners and internal employees on company products which include Cyber Security, Access Control, Intrusion Detection and Video Surveillance systems for high security applications. This position requires the individual to master the administration and maintenance of all company-offered technologies. The individual must also possess strong organizational, troubleshooting and communication skills, be goal oriented, ambitious, accept empowerment within boundaries, and desire to work within cross functional team environments. Desire to continue building skill set with education and training. Ability to present a professional image and commitment to customer service are vital in this role.
Responsibilities
· Produce, test, and continuously improve documentation that is clear, complete, concise and effective. Expectations include product manuals, help desk articles, in-app product walkthroughs, video tutorials, marketing cut-sheets and technical specification sheets and other forms of documentation
· Provide formal product certification training to company business partners, end users, operators and maintenance personnel
· Produce presentations, marketing material and exercises (labs) to enhance continually enhance and improve products, documentation and training experience
· Work on a wide range of projects and media, using various software programs to visualize and develop innovative graphic designs that meet business goals
· Work independently as well as cooperatively with teams to meet deadlines, stay within budget, and schedule project implementation based on workload, which may include five or more simultaneous projects
· Obtain input from managers to ensure that designs express ideas accurately, meet standards and brand expectations and represent the company and products appropriately
· Gather feedback from internal and external customers for product usability and improvement, document and communicate to product development teams
· Perform a wide variety of tasks and change focus quickly as demands change
NOTE: Additional duties may be assigned as the position evolves
Required Qualifications and Credentials
· Exceptional creativity and innovative design skills
· Strong written and verbal communication skills to speak publicly and write technically
· Strong organizational and time-management skills for meeting deadlines in a fast-paced environment
· Experience training internal (employees) and external (customers and partners) stakeholders on how to administer, configure and utilize enterprise products
· Experience designing and delivering customer-facing and technical documentation.
· Experience creating and following editorial standards, such as a style guide.
· Experience using multiple documentation tools to write, format, manage, and publish high-quality content.
· Experience producing/editing video tutorials to help users learn and maximize value from the platform.
· Strong working knowledge of Microsoft office as well as publishing & design software, including Illustrator, InDesign, Photoshop, Snagit, Camtasia
· Create intuitive icons and sets of themed icons based on simple names/descriptions
Other Minimum Qualifications
· Bachelor’s degree in Communications, English or Marketing & Graphics Design (or 5+ years equivalent experience with technical writing, training or composition/journalism)
· Photography experience and proficiency with photo-editing software
· 3D graphics experience or working with Blender to generate low-resolution and high-resolution model variants for use in a slimmed down mobile/web deployments a plus.
· Able to obtain a US passport
· Ability to pass a background check and obtain a minimum SECRET level security clearance
Desired/Preferred Qualifications
· Experience working with and/or certified on any major Intrusion Detection Systems (IDS), Access Control (ACS) and Video Management Systems (VMS) including:
· VICADS
· Milestone
· Axis
· Bosch
· Honeywell
· Vindicator
· LINX Predator Elite (LPE)
· Lenel
· Advantor
Job Type: Full-time
Pay: From $75,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
Supplemental pay types:
Ability to Relocate:
- Austin, TX 78741: Relocate before starting work (Required)
Work Location: In person