Job description
Job Title: Bellman/Porter
Department: Maintenance
Reports To: Property Manager
FLSA Status: Non-Exempt
ABOUT NEMA CHICAGO:
Brought to you by Crescent Heights®, NEMA is a lifestyle apartment brand inspired by each city it calls home. Thoughtful design; extensive amenity collections; and personalized, tech-powered service are at the core of the NEMA ethos.
Disrupting the conventional apartment industry and setting new excellence standards, NEMA began in San Francisco in 2013 with a game-changing residential tower in the city’s transforming Mid-Market neighborhood. Today, NEMA is growing into a national residential rental brand with residences in Chicago and Boston, coming soon to Miami, Los Angeles, and Seattle as well.
The city’s tallest rental residence, NEMA Chicago is a 76-story architectural icon, designed by world-renowned architect Rafael Viñoly and award-winning Rockwell Group. Located on Grant Park, NEMA Chicago boasts stunning Lake, Park, and city views. The tower’s studio- to four-bedroom luxury residences are complemented by a 70,000-square foot collection of locally inspired amenities and tech-powered, predictive service.
ABOUT CRESCENT HEIGHTS:
Established in 1989, Crescent Heights is the nation’s leading urban real estate firm, specializing in the development, ownership, and operation of architecturally distinctive mixed-use high-rises in major cities across the United States. Enjoying over three decades of experience, Crescent Heights manages all aspects of its properties internally and has received numerous excellence awards throughout the years. Our diverse portfolio spans across multiple geographic markets, with world-class new development projects coming soon in Miami, San Francisco, Chicago, Los Angeles, and Seattle.
OUR CULTURE:
We are proud of the level of service that we deliver and believe that individual impact is most valuable in creating an exceptional customer experience. Our team members are empowered to take full ownership of every task, always displaying a “can do” attitude and adopting a predictive and proactive approach to ongoing improvement and innovation. We offer an opportunity to work independently while being a part of the bigger team. At Crescent Heights, high product design is paramount, and our service standards are intended to complement that. We value personal and professional growth, and nearly every one of our regional managers and department heads has been promoted from within. We cherish our ability to operate nationally and execute at a high level while maintaining a family-like culture where lasting relationships are built on mutual respect and a shared sense of accomplishment.
RESPONSIBILITIES:
· Assist all residents, prospects, and guests with their needs, inquiries, and errands.
· Assist with luggage and deliveries and escort residents and guests.
· Respond to all inquiries with a genuine smile and customer-centric attitude.
· Predict residents’ needs and find creative customer-focused solutions; inform supervisor of any resident issues or concerns.
· Demonstrate full and comprehensive knowledge of the building including all departments, services, amenities, and functions
· Demonstrate full and comprehensive knowledge of the building including all departments, services, amenities, and functions.
· Assist residents in familiarizing themselves with all of building’s features, amenities, and services.
· Remain proactive in all areas of operation.
· Perform all other job-related duties as assigned.
SUPERVISORY RESPONSIBILITIES:
None.
QUALIFICATIONS:
· Hospitality-focused approach to service.
· Excellent customer service, problem-solving, and multi-tasking skills.
· Knowledge of basic front desk equipment and procedures including the operating of a multi-line telephone system required.
· Excellent verbal and written communication and interpersonal skills to interact with residents and guests.
· Computer skills including proficiency in Microsoft Office Suite (Outlook, Word, Excel).
· Flexibility in scheduling to work various shifts; weekends and holidays when needed.
· Ability to sit and stand for an extended period.
EDUCATION and/or EXPERIENCE:
Degree from four (4) year university highly desired. Will consider candidates with degrees from two (2) year university combined with related experience and/or training.
CERTIFICATES and LICENSES:
None.
LANGUAGE SKILLS:
Ability to read, write and comprehend simple instructions, correspondence, memos, and reports. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
REASONING ABILITY:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems solving several concrete variables in standardized situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS:
· Competitive compensation with additional discretionary bonus awards when applicable
· Growth and relocation opportunities across a multi-city residential portfolio
· Generous match on 401(k) plan
· Health insurance with fully paid premium
· Dental insurance
· Vision insurance
· Supplemental insurance programs
· Employee assistance program
· Employee discounts
· Short term disability
· Long term disability
· AD&D insurance
· Life insurance
· Paid time off after first six months
· Commuter benefits in states where applicable
· Anniversary recognition awards
· Field recognition awards
· Professional development assistance
· Referral program
· Tuition reimbursement
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions. The noise level in the work environment may range from moderate to loud.
Crescent Heights® is an EEO Company that provides a competitive salary and comprehensive benefits package to all full-time regular Employees.
Relocation Provided: No
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
Work Location: In person
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
Work setting:
Work Location: In person