Company Overview
Easy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the Southeast, owning & operating +41 clubs in Florida, Georgia, South Carolina, Puerto Rico, and Canada. We are focused on being the premier operator of Planet Fitness clubs, and look to live out our mission:
To create and foster an environment where everyone can enrich their life through fitness
With more than 2,400 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market.
General Responsibilities:
The Manager-In-Training responsibilities include assisting with day-to-day operations. This is accomplished by gaining knowledge of operations, policies, protocols, and processes. Also, by learning how to handle disputes, attending meetings and other learning opportunities, traveling to other locations, providing support and suggestions for improvement, and preparing documentation.
Anticipated responsibilities outlined below.
Duties & Responsibilities
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Member Service:
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Involved in all front desk related activities.
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Answer phones in a friendly manner and assist callers with a variety of questions.
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Check members into the system.
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New member sign-up.
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Take prospective members on tours.
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Facilitate all member requests, issues, and questions.
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Employees:
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Recruit, hire, train and develop a high performing staff consisting of Assistant General Managers, Front Desk Associates, and Fitness Trainers.
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Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
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Schedule staff and ensure all shifts are covered.
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Maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
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Administration and processing of bi-weekly employee timesheets.
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Resolve employee issues or concerns.
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Manage corrective action/termination activities.
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Manage cash drawer and deposit procedure.
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Cleanliness:
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Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
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Maintain correct cleaning and daily round logs.
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Manage club Computerized Maintenance Management System (CMMS) platform
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Ensure safety of employees, members and club property.
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Determine and communicate equipment repair in a timely manner.
Qualifications/Requirements
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Supervisory experience in same or similar/relevant field (e.g. Customer Services, Hospitality, etc.)
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Previous experience in Planet Fitness strongly preferred
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A Degree in Management or similar preferred
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Comfortable working a flexible rotating schedule
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Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
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A High School Diploma Or Equivalent required
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Ability to travel to other clubs as needed
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Current CPR Certification required or willingness to get certified upon hire
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Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.