We are looking for a Customer Service Specialist for our Houston, Texas office.
Candidate must be reliable, punctual and able to work their scheduled 40 hours a week!
Team members strive to provide fast, courteous customer service assisting with new customer inquiries and answering existing customer's product and account questions. Candidates need to have a pleasant demeanor, possess computer & problem-solving skills and be able to effectively communicate with customers and co-workers.
Responsibilities
- Manage incoming calls & e-mail inquiries
- Identify and assess customers’ needs & offer products related to those needs
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Analyze data from multiple sources
- Process payments
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Attention to detail
- Be on time and work a full 40 hour work week
Skills
- Proven customer support experience or experience as a client service representative dealing with customer inquiries, problem resolution and different types of characters.
- Strong computer skills
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma+
- MS OFFICE
Job Type: Full-time
Pay: $14.00 per hour
Expected hours: 40 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Education:
- High school or equivalent (Required)
Experience:
- Microsoft Office: 3 years (Preferred)
- Customer Service: 3 years (Preferred)
Work Location: In person