Position Title: Global Customer Operations Manager
Location: Sugar Land, Tx
Salary: $105k+ (based on experience)
Employment Type: Direct Placement
Industry: Oil & Gas
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JOB OVERVIEW
Coordinate logistics of parts fulfillment for all products including establishing contractual relationships with parts fulfillment locations.
Responsibilities
- Ensure inventory planning to meet EOL requirements for legacy products.
- Ensure tracking systems are employed to ensure shipments are delivered to final destination in a timely manner.
- Develop and implement RMA system for streaming repairs to correct location.
- Implement and manage Vendor Managed Inventory (VMI) systems required to maintain inventory in country of use by client.
- Manage Syteline SROs to ensure service levels are met or exceeded for equipment repairs.
- Coordinate parts fulfillment for warranty parts orders.
- Manage inventory levels for repair parts.
- Manage third party repair depot facilities in strategic locations.
- Manage third party parts supply relationships ensuring contractual terms are maintained and service level agreements are met or exceeded.
- Ensure sufficient training for both the company and third-party repair facilities are maintained.
- Manage the repair bulletin information database & notification system.
- Manage the ongoing certification of third-party repair facilities to ensure consistency of service.
- Manage the 3rd Party Field Service Relationship for service on the Indian sub-continent.
- Work with accounting to ensure repair service invoices are recovered through warranty or time and materials billing methodology.
- Supervision of inventory record keeping and compliance to ensure accuracy with material issuance and movement procedures.
- Coordinate timely deliveries of stock transfers to the company's other departments.
- Work closely with all company internal departments to ensure timely seamless quality service to internal and external customers.
- Report on and tracking operation reports (Key Performance Indicators).
- Coordinate requirements for repair and maintenance of machines and equipment to be in proper, safe working condition.
- Develop and implement new policies and procedures in relation to execution of work.
- Manage work activities and scheduling of team members.
- Set and maintain operating standards of equipment, machinery, and team members.
- Provide recommendations for improvements as part of a continuous improvement approach.
- Other duties as assigned.
Duties to Oversee
- Review and approve all Timesheets from the Dubai FZE employees.
- Review and approve all third-party invoices from the Dubai FZE Repair Facility.
- Manage the company Online Parts Catalog ensuring that updated with new vehicles and assemblies, along with current pricing and inventory/lead times.
- Ensure the quality management system procedures and processes are implemented and maintained.
- Oversee productivity and safety standards in accordance with company needs and customer requirements.
- Implement and maintain operational processes and procedures.
- Prepare reports on performance and potential improvements for operations.
- Hire, train, develop and appraise staff effectively; take corrective action as necessary in a timely manner and in accordance with company policies.
- Establish and meet objectives in the areas of quality and customer service while maintaining compliance with all applicable internal and external policies.
- Provide accurate and timely submission of key reports.
- Plan and coordinate site activities with departmental managers and supervisors to ensure objectives are met in a timely and cost-effective manner.
Minimum Qualifications
- Bachelor’s Degree or relevant experience in the industry
- Excellent oral, written and interpersonal skills
- Must be proficient in Microsoft Office (Excel, Word, PowerPoint)
- Ability to prioritize work to meet multiple deadlines
- Must be self-motivated, a self-starter, and oriented towards task completion
- Must be available to travel approximately 25% of the time
- Must possess a valid passport with no travel restrictions
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Reference #24-04114
Job Type: Full-time
Pay: $105,000.00 per year
Education:
Experience:
- Global Operations: 7 years (Required)
- Operations Management: 7 years (Required)
- Inventory Planning: 5 years (Required)
Willingness to travel:
Work Location: In person