Duties and Responsibilities:
- Schedule all unit PM’s and service work into the shop.
- Manage all customer break downs and follow-up.
- Customer/Driver training on product knowledge.
- Manage day to day customer interactions relating to service on rental and lease vehicles.
- Monitors technicians’ job progress.
- Reports vehicle repair status to Service Manager throughout the day.
- Elevates technical support request with vendor if desired results are not achieved.
- Manage and submit all warranty and policy as required.
- Track all recalls and AFCs to achieve goal of less than 3%
- Manage PM schedule with customers to ensure all units are up to date.
- Communicates with Service Manager to ensure a steady workflow is maintained.
- Performs other duties, as assigned.
Education/Experience/Skills:
High School diploma or equivalent required.
2 years’ technical experience
Computer skills, proficient in Microsoft Office
Proficient in vendor software and special tool knowledge
Technical knowledge of vehicles and systems
Excellent communication and time management skills
Benefits offered:
- Paid holidays, vacation and personal days
- Comprehensive Benefits Package including health/dental/vision insurance, 401K, and employer match
- Salary based on experience.
- Great hours, M-F, 8:00am – 5:00pm
- Many opportunities for growth and advancement
- Fun and rewarding work environment
Celebrating 30 years in business, Carolina International Trucks commitment to excellence has grown our company to 6 locations in South Carolina. With locations in Columbia, Charleston, Florence, Greenville, Greer, and Conway, we have a presence covering the entire state to give our customers unmatched customer service.
Job Type: Full-time
Day range:
Shift:
Work Location: In person