“Build your career in the fascinating and challenging world of Cyber Security”
OpSec is the leading provider of brand protection, serving some of the most iconic brands and leading governments around the world. Our products help secure and enhance brands both on-product and online, combatting counterfeit, protecting digital content and brand reputation, and unlocking brand/IP value through licensing and consumer engagement. We are expanding quickly and are looking to build.
“Play a pivotal role in maintaining positive client relationships”
Supported by proprietary technology and processes, the Anti-Piracy Client Success Manager (CSM) is responsible for managing professional services delivery for an exciting list of clients in the TV, music, software, books, gaming and film industries. CSMs provide first tier escalation support, have daily interaction with clients, and play a pivotal role in maintaining a positive client relationship.
“Managing professional services delivery for an exciting list of clients in the TV, music, software, books, gaming and film industries. “
- Facilitate client expectations, service requirements and support requests
- Respond to client inquiries via phone, email and chat
- Work closely with internal global teams to address deliverables
- Solve complex issues by interpreting the needs of clients, identifying solutions, and assessing any downstream impact
- Develop and communicate data-driven recommendations for clients and internal teams;
Identify and analyze client data and industry trends Create custom reports from raw data Provide product feedback and work with Product Management to define and track client and prospect-specific product requirements
- Perform other related duties as assigned.
About you: “Are you a client focused, global thinker?”
Education and Experience:
- Bachelor’s degree or equivalent experience
- 3+ years Account Management or Client Service experience
Preferred Qualifications:
- Broad knowledge of the Anti-Piracy or intellectual property landscape
- Experience working with the Entertainment Industry
- Ability to work independently with minimal supervision
- Advanced degree(s) in a relevant field.
JOIN US and be a part of a collaborative global team determined to fight counterfeits and build strong, lasting partnerships with our clients.
OpSec Security is a well-established and recognized global leader in the provision of physical, digital and online anti-counterfeiting and brand protection solutions. Employing approximately 1,000 colleagues it operates from multiple locations including business hubs in the USA, UK and has other sales and support offices in the EU and the Far East. OpSec is on a very steep growth curve with a big agenda embracing significant marketing opportunities. OpSec is on a very steep growth curve with a big agenda embracing significant marketing opportunities.
It is the policy of OpSec Security to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Compensation package:
Schedule:
Experience:
- customer service: 2 years (Required)
Work Location: In person