Nature’s Way Bird Products- Customer Order Specialist
About Nature’s Way Bird Products
Privately held manufacturer of wild bird feeders, houses and hanging systems. Market position as leader for innovation and quality at a good value. Rapid double-digit growth rate every year since forming.
- National retail customers include Lowes, Home Depot, Walmart, Menards, Meijer, Tractor Supply, Rural King, and multiple regional chains in US and Canada
- National network of distributors sell to thousands of independent lawn & garden, and wild bird stores across US
- 10 supplier factories in China
- Strong team of US employees and a dedicated team in China
- Utilize independent 3PL for warehouse and distribution
- Offices in Warrensville Heights, OH and warehouse in Twinsburg, OH
- Professional team, sharing a family atmosphere
Primary Responsibilities
Customer Order Processing
· Receive or pull orders from customer portal and enter into system
· Send any required customer acknowledgement
· Review internal inventory status and communicate necessary adjustments with customer
· Review final order for accuracy and submit complete order to warehouse
· Route order via customer routing instructions, and coordinate method with warehouse
· Address shipping questions and concerns from customer, carrier, or warehouse
· Process ASN via EDI system or customer portal as needed
· Update and maintain appropriate reports in relation to order processing process
· Review open orders daily and weekly and provide update to sales and supply chain with status relating to on-time shipping
· Other Supply Chain tasks as needed
Qualifications
· Preferred: QuickBooks experience
· Preferred: Order processing/fulfillment/shipping to retail chains
· Preferred: Use of retailer portals or web sites
o Examples-Retail Link, CommerceHub, SPS Commerce, Traverse, BlueJay, Manhattan Assoc.
· Strong computer skills – Outlook and Excel
· Move and learn in fast paced environment
· Multi-tasking while completing projects on schedule
· Results oriented and take responsibility
· Good communicator and team player
· Work hard, have fun and take pride in your work
Hours/Location/Benefits
· Remote (Northeast Ohio)
· Office in Warrensville Heights, OH
· Paid vacation and holidays, 401(K)
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
- Professional development assistance
- Work from home
Experience level:
Weekly day range:
Work setting:
Work Location: Hybrid remote in Cleveland, OH 44128