JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Directly support the Facility Manager by monitoring the maintenance and services of all facilities operations within the building.
Position Summary:
- Directly support the Facility Manager by monitoring the maintenance and services of all facilities operations within the building.
- Monitors facilities staff to deliver expected service levels to the client within the prescribed budget.
- Monitors and coordinates facilities work assignments for building technicians, vendors, and contractors as directed by the Facility Manager.
- Completes all facilities related reports accurately and on time following the established policies for record keeping.
Essential Functions:
- Ensure client satisfaction with site leadership team by providing a seamless interface of the client real estate organization and facilities through leadership, responsiveness and creativity that develops and maintains a positive relationship
- Assist with researching, analyzing and reporting budget variances.
- Helps support cost savings targets to contribute to exceed or achieve account savings goals.
- Supports requests associated with audits.
- Assist Facility Manager with tactical planning for the facilities team goals and objectives.
- Assists with receiving and dispatching of work requests to technical staff, vendors or other services providers.
- Resolves problems associated with all building services including: janitorial, food service, coffee services, parking, vending, security, conference rooms, furniture as well as interior and exterior furnishings, fixtures and equipment.
- Provides support for meetings, as needed and directed.
- Assists with the coordination and scheduling of maintenance activities.
- Assists management and staff with operational reporting, budgeting, financial systems, purchasing as necessary.
- Provides facility specific assistance to the project management team as needed or requested.
- Acts as an interface with client, visitors and guests. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation. Ensures delivery of committed services and overall satisfaction with JLL performance. Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery.
- Reads and understands the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys.
- Ensures appropriate follow up with customers.
- Seeks to continuously improve processes, systems and overall client satisfaction.
- Provides direction/information to vendors, facilities staff and service providers as required, to ensure excellent coordination/execution of work within client environment with minimal disruption, as needed.
- Ensures all supply orders are placed in a timely manner; comply with all sourcing directives.
Required Knowledge, Skills and Abilities
- Good working knowledge and understanding of Microsoft Office software (e.g., Excel).
- Strong organizational and management skills.
- Strong interpersonal and supervisory skills.
- Knowledge of real estate, telecommunications; furniture, accounting and building systems – preferred.
- Excellent English language verbal and written communication skills.
- Computer proficiency.
Supervisory Responsibilities:
- Monitor and report to the Facility Manager on the facility operation, through both direct employees and third-party service providers, to ensure that all KPI’s and SLA’s are met or exceeded.
Working Environment:
- In general the Facility Coordinator will work in Client’s contact center environment which involves day to day interaction with the client’s employees; as well as day to day supervision of the delivery of service from the JLL contracted services at a facility.
Minimum Required Education:
- High school diploma or GED; community college degree in business administration.
- Experience in Facilities Management at a junior entry level – preferred.
JLL is an Equal Opportunity Employer
Applicants are considered regardless of race, color, religion, creed, age, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran’s status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.