Charlotte Community Health Clinic offers high-quality medical, dental, and behavioral health services for children and adults. We are currently seeking a Patient Services Representative I to join our team. The Patient Services Representative I, will be required to have the ability to provide great customer service to patients as they check in and out. This is a full-time position and will report to the Practice Manager.
Responsibilities
Patient registration
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At registration, enters complete accurate patient demographic and insurance information in system
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Greet patient, verify and correct any demographics and insurance information, copy insurance card and ensure copy is added to patient medical record
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Communicate any changes in demographic and insurance information to the appropriate areas
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Obtain updated patient registrations signature with date and ensure that the form is added to patient record
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Collects and enters co-pay
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Complete sliding scale fee and make the cards for patients
Patient check out
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At check out, verify patient charges in electronic system, recheck insurance information, schedule return appointments if appropriate and collect balance due
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Run appropriate daily close reports, reconciling all cash, checks and credit card charges received for each business day
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Complete individual and/or practice reconciliation report including bank deposit slip
Scheduling
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When scheduling appointment, enter necessary patient demographics if new patient; verifies information if established patient
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Chooses appointment time based on patient request, physician/provider availability and urgency of appointment
EPIC
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Responsible for updating missing Guarantor, correct errors to ensure charges captured and processed, and goal for site errors is met or exceeded
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Respond to patients and staff for billing and insurance questions
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Resolve work queue errors through research and analysis by reviewing chart and office notes, pre-authorizations, hospital documents, etc.
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Work closely with practice coder in resolution process
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Respond to requests for practice Revenue Cycle Advocate
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Serve as resource for front desk registration to ensure accuracy on insurance information
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Resolve patient billing concerns
Teamwork and communication
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Work within a team to achieve patient and team goals
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Share and initiate regular and professional communication with co-workers
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Participate in regular staff meetings
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Works with team to identify opportunities of improvement and actively participates in the improvement process
General
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Participation/involvement in Quality Improvement activities
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Answering phones
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Coverage at other clinic sites as needed
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File, make copies, fax
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Answer the phone, provide accurate follow up, take and communicate messages
Qualifications
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High school diploma
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One year of clerical experience in medical office setting
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Bilingual in English and Spanish is a huge plus!
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Other related experience may be considered in lieu of medical office experience
Charlotte Community Health Clinic is a Federally Qualified Health Center (FQHC) that offers high-quality medical, dental, and behavioral health services for children and adults. We work towards a healthy community where all individuals, regardless of ability to pay, have access to comprehensive health care.
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Medical Insurance
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Dental Insurance
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Vision Insurance
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Short Term & Long Term Disability
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Life Insurance
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401K Retirement Plan w/ discretionary match
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Paid Time Off (PTO)
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Holiday Pay
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Employee Assistance Program (EAP)