The Hampton Inn is currently seeking a meticulous Housekeeping Supervisor to uphold our impeccable standards in hotel rooms and hallways.
The ideal candidate will possess a deep understanding of Hilton standards and excel in conducting thorough visual and written inspections for housekeeping attendants. Leading by example, this individual will demonstrate a keen attention to detail and will occasionally oversee floor operations. Assist in the day-to-day supervision to achieve customer satisfaction and quality service while assuring compliance with policies and standard procedures. Conducts inspections for cleanliness and uphold standards of daily staff of 5-10 employees effectively. Assist in managing the day to day operation of the Housekeeping Department and responsible for ensuring efficient operations of the Department in the absence of the Housekeeping Manager and in accordance with Hilton standards.
QUALIFICATIONS:
At least 2 years of progressive experience in a hotel.
- Supervisory experience required.
- Must be proficient in Windows Operating Systems
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
RESPONSIBILITIES:
- Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
- Maintain regular attendance in compliance with Hilton standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Comply at all times with Hilton standards and regulations to encourage safe and efficient hotel operations.
- Schedule routine inspections of all guest rooms/suites and public areas to ensure everything is clean and in good repair
- Assist in controlling expenses and minimizing waste in all areas of housekeeping.
- Participate in the preparation of the annual departmental budget and financial plans
- Conduct pre-shift meeting and review all information pertinent to the day's activities
- Assist with inspection of rooms daily.
- Assist with the review of Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis.
- Assist with the preparation of employee schedule according to the business forecast payroll budget guidelines and productivity requirements. Submit the Schedule and Wage Progress Report to the Housekeeping Manager weekly for review.
- Ensure lobbies guest hallways guest rooms and the back of the house areas are cleaned to Hilton standards.
- Assist with deep cleaning projects
- Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
- Assist with the completion of monthly and quarterly Housekeeping inventories on a timely basis.
- Ensure guest privacy and security by correctly following Hilton procedures.
- Participate in required M.O.D. coverage as scheduled.
- Ensure implementation of all Hilton policies and house rules.
- Assist with training and review of all 'House Safety' rules and procedures with Housekeeping staff.
- Enter work orders into Quore for Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion.
- Respond to all guest requests situations complaints and accidents presented to Housekeeping in an attentive courteous and efficient way.
- Attend monthly all-employee team meetings and any other functions required by management.
- Maintain a professional working relationship and promote open lines of communication with other managers employees and all other departments.
- Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available.
- Assist in monitoring Quore Lost and Found' procedures and policies according to standards.
- Assist with the training of all Housekeeping personnel according to Hilton standards using the steps to effective training.
- Ensure that employees are at all times attentive friendly helpful and courteous to all guests managers and other employees.
- Use the telephone and computer system for reporting and verifying room status.
- Properly store secure and issue supplies as needed to meet business demands.
- Complete all reports in a timely and efficient manner as required by management.
- Review Guest Request log daily to ensure that all requests have been met taking proactive steps to address problems before they occur.
- Ensure completion of regular maintenance and cleaning projects on a quarter/biannual basis.
- Perform any other duties as requested by the General Manager.
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Dallas, TX 75247 (Required)
Ability to Relocate:
- Dallas, TX 75247: Relocate before starting work (Required)
Work Location: In person