Customer Service Representative JOB DESCRIPTION
compensation: Starting at $16-18.00 [ DOE ]
employment type: full-time
Requirements:
Bilingual [ English/ Spanish]
Open Availability [ must be able to work on weekends]
Able to start within a week or ASAP
Great Customer service skills
Must know Excel [ intermediate]
POSITION SUMMARY:
Serves customers by providing product and service information, resolving product and service problems by performing the following Processes:
ESSENTIAL DUTIES & RESPONSIBILITIES:(And other duties might be assigned).
· Open and maintain customer accounts by recording account information
· Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Must be able to lift, carry and push up to 50lbs. [ occasionally]
· Maintain financial accounts by processing customer adjustments
-Setup appointments to have customers items repaired, by contacting manufacturer, follow up on orders make sure claim has been completed.
-Receive items for repair, process repair and contact customer for pick up.
· Recommend potential products or services to management by collecting customer information and analyzing customer needs
· Manage large amounts of incoming calls
· Provide accurate, valid and complete information by using the right methods/tools
· Handle complaints. provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
· Go the extra mile to engage customers
· Resolve customer complaints via phone, email, mail or social media
· Use telephones to reach out to customers and verify account information
· Greet customers warmly and ascertain problem or reason for calling
· Assist with placement of orders, refunds, or exchanges
· Advise on company information
· Answer questions about warranties or terms of sale
· Act as the company gatekeeper
· Suggest solutions when a product malfunction
· Handle product recalls
· Close out or open call records
· Handle changes in policies or renewals
Administrative Assistant Job Responsibilities:
- Provides administrative support to ensure efficient operation of office.
- Answers phone calls, schedules meetings and supports visitors.
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
- Completes operational requirements by scheduling and assigning administrative projects and expediting work results..
- Exhibits polite and professional communication via phone, e-mail, and mail.
- Supports team by performing tasks related to organization and strong communication.
- Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques.
- Provides information by answering questions and requests.
- Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.
- Contributes to team effort by accomplishing related results as needed.
Other Skills and Qualifications:
- Administrative Writing Skills
- Managing Processes
- Organization
- Analyzing Information
- Professionalism
- Problem Solving
- Verbal Communication
Education and Experience Requirements High school diploma or equivalent education required
- SKILLS & ABILITIES
- Education
- High School Diploma (or GED).
- Computer skills (Microsoft word, excel, must be computer literate and able to accurately produce required reports with no errors.0
Experience
- Minimum of 1 year of Customer Service or equivalent combination of education and experience.
Language Skills
WORK ENVIRONMENT
- Ability to work in a fast-paced environment
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Education:
- High school or equivalent (Preferred)
Work Location: In person