As the Director of Transaction Services Account Management at RedSail Technologies, you will play a pivotal role in fostering and maintaining loyal, long-term relationships with key decision-makers within our non-RedSail PMS pharmacies, Healthcare Providers, Payers/PMBs, and other Healthcare Network Stakeholders. Your primary objective will be to ensure the success of contracted customer programs while identifying and capitalizing on opportunities for revenue growth and optimization.
- Foster Customer Relationships: Cultivate and nurture strong, lasting relationships with decision-makers at transaction services customer and partner organizations to ensure their continued satisfaction and loyalty.
- Address Customer Needs: Proactively address both short-term and long-term customer needs, serving as the primary point of contact for contracted customer programs and ensuring their success.
- Manage Communication: Oversee the communication process for contracted programs, including monthly reporting, quarterly business reviews, and other necessary updates, to maintain transparency and alignment with customer expectations.
- Collaborate Internally: Collaborate closely with internal RedSail teams to optimize program performance, troubleshoot issues, and achieve customer ROI expectations.
- Identify Growth Opportunities: Proactively identify new business or revenue growth opportunities within existing customer accounts, leveraging insights and relationships to drive mutual success.
- Contract Renewal Ownership: Take ownership of the contract renewal process, leveraging strong customer relationships and a deep understanding of customer needs to facilitate revenue growth and ensure seamless contract renewals.
Education/Training
- Bachelor's degree in business administration, marketing, or a related field (MBA preferred)
- Proven track record of success in transaction services account management or related roles, with a focus on fostering long-term customer relationships and driving revenue growth.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
- Strong analytical and problem-solving abilities, with a keen attention to detail and a results-driven mindset
- Experience working cross-functionally with internal teams to deliver exceptional customer outcomes.
- Demonstrated ability to identify and capitalize on business opportunities within existing customer accounts.
- Familiarity with key industry trends, regulations, and customer needs
- Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.
- Strong negotiation and contract management skills, with a focus on driving win-win outcomes for both the company and the customer
Discretionary Judgment
- Uses independent judgment and discretion based on the employee’s experience in the position and knowledge of the products, equipment, and services.
- Uses good judgment and possesses ethical work values.
Physical Demands, Working Conditions, and General Employment Guidelines
- Low or moderate stress levels may be experienced in job performance.
- Position is performed in a general office environment, home office, or approved remote workspace.
Equipment
- Daily use of Microsoft Teams (phone), computer, printer, and other routine office equipment.
- Must have reliable and consistent internet access.
Safety to Self and Others
- Little responsibility for the safety of others. Job is performed in an office setting where there are no hazardous materials or equipment.
- Position is performed in an open office environment or approved remote work location.
Remote