POSITION SUMMARY
This position will report to the Collections and Contact Center Team Lead and will focus on Collections and Conversion Contact Center goals. Working in a phone intensive environment, the Collection Specialist will make/take outbound/inbound calls from delinquent borrowers to understand the issue causing the delinquency in the attempt to bring accounts current and keep them current in the future.
Requirements
Prior consumer debt collection experience preferred
Excellent written, verbal and interpersonal communication skills
Excellent negotiation, problem solving and analytical skills
Understanding of regulations regarding debt collections, compliance and financial privacy including Fair Debt Collection Act and GLB a plus
Impeccable attendance history
Proficient in standard office software applications (MS Office)
Ability to meet departmental standards with regard to quality, efficiency, initiative, teamwork and overall performance
High school graduate or GED required
Job Type: Full-time
Experience level:
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Relocate:
- Montgomery, AL: Relocate before starting work (Required)
Work Location: In person