SALARY RANGE- This position pays minimum wage $16.00/hour plus tips and gratuity. The In Room Dining Server is responsible for receiving orders, preparing orders, and delivering items to guestrooms in an attentive, courteous, and efficient manner.
Essential Functions
- Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
- Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
- Must participate in all resort required meetings and trainings.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Maintain regular attendance in compliance with Silverado Resort Standards, as required by scheduling, which will vary according to the needs of the resort.
- Comply with Silverado Resort Standards and regulations to encourage safe and efficient resort operations.
- Prepare station in anticipation of the day’s business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
- Check VIP list and communicate orders to the kitchen and the next room service shift.
- Set trays and tables according to established standards.
- Deliver orders according to established standards.
- Retrieve trays on a timely basis.
- Ensure quality of food & beverage being delivered and communicate with Manager/Captain/Kitchen.
- Prepare and deliver amenities. Replenish as needed.
- Call all guests before delivery of order.
- Perform opening and closing duties according to established side work checklist.
- Have a thorough knowledge of menus and current specials and upsell items to guests.
- Assist order taker in the answering of the telephone while maintaining the established standards.
- Communicate guest needs to proper department.
- Handle guest’s complaints and communicate with management.
- Abide by all resort policies and safety rules.
- Perform other duties as requested by management.