Through collaboration, personalized client interactions, and teamwork, we have become a premier firm in the telecommunications industry. We focus on listening, responding, and improving, whether it is working within the office or communicating with a customer. Customer Support Representatives are the first point of contact for accounts and work to ensure that sales run smoothly and that our firm delivers the business development that our clients are looking for.
Together, we devise clever strategies that drive measurable outcomes. Each Customer Support Representative experiences comprehensive training to master the art of influential communication and develop strategies that consistently deliver exceptional results.
Customer Support Representative Responsibilities:
- Meet with potential new customers to educate them on our clients, products, promotions, or any sales opportunities that will excite the consumer and exceed their needs
- Provide support service before, during, and after the sales process
- Train with our top executives to understand our clients, services, and company goals
- Develop and maintain relationships with clients and fellow Customer Support Representativeteam members
- Utilize current knowledge to create and implement strategies that will increase company revenue and profitability
- Conduct market research and analysis to identify potential business opportunities
- Collaborate with cross-functional Customer Support Representative and Client Representative teams to execute sales strategies
- Professionally represent the company and abide by all company policies when interacting with customers
Preferred Skills and Qualifications As A Customer Support Representative:
- High School Diploma or equivalent certification is required
- Exceptional at relationship building and communication with new and existing clients
- Previous knowledge of customer service, retail, sales, marketing, business, or management
- Ability to think creatively and strategically to solve problems and drive business revenue
- Strong analytical skills and the ability to perform under pressure
- Eager to collaborate in a team environment with other Customer Support Representatives and members of other departments and upper management
Job Type: Full-time
Pay: $3,500.00 - $4,500.00 per month
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Philadelphia, PA: Relocate before starting work (Preferred)
Work Location: In person