Case Manager, Perinatal
Reports to: Director, Early Childhood and Prevention Services
Agency: Sojourner
FLSA Status:
Hours: Full-Time
Benefit Eligible: Yes
Summary
The Perinatal Case Manager provides gender and culturally sensitive case management services to pregnant and postpartum clients. The case manager serves as community liaison aiding clients with accessing community resources. These resources include obtaining necessary identification, providing transportation to and from appointments, being a liaison for court appointments, assisting with housing applications, and linking with all available community resources. Case management includes the following processes: intake, assessment of needs, service planning, service plan implementation, service coordination, monitoring and follow-up, reassessment, case conferencing, crisis intervention, and case closure.
Job Duties and Responsibilities
- Assist clients in obtaining services through community resources.
- Assist client in applying for all appropriate types of housing.
- Assist client in obtaining education and employment opportunities.
- Assists clients with scheduling medical and dental appointments.
- Provides advocacy and assistance with accessing the health care system.
- Provides support, guidance, and transportation for clients to all necessary appointments.
- Perform administrative office tasks, for example: client chart reviews, answering phones, greeting guests, copying, and filing.
- Complies with all federal and state regulations governing diagnosis and treatment of mental, emotional, and substance use disorders.
- Complies with and maintains client confidentiality as outlined in HIPPA and 42 CFR Part 2.
- Participates in all team meetings, supervision, training, and any other activity as required.
- Provides services that are culturally sensitive, medically necessary, and patient centered.
- Works with clients and staff in an ethical, culturally sensitive, and respectful manner.
- Develop client-centered treatment plans based on client’s diagnosis and identified needs.
- Participates in care coordination activities with representatives of other agencies; provide reporting as needed or requested by community providers.
- Maintains accurate, complete, concise, and timely documentation in the electronic medical record; that represent clinical services, clinical evaluations, and medically necessary treatment recommendations.
- As a member of an interdisciplinary team, reviews diagnosis and treatment plans with other professional and technical staff.
- Provide and/or arrange for crisis intervention for clients in a crisis.
- Establishes a rapport, maintains clear professional boundaries, and focuses on assignment/task completion.
- Balances and prioritizes responsiveness to multiple staff and tasks.
- Complies with all agency policies and procedures; promotes professional behaviors, dress, and interactions with clients, community stakeholders, and staff.
- Gives and receives constructive feedback that promotes teamwork, professional growth, and job performance.
- All other duties as assigned.
Required Skills/Abilities
- Basic knowledge of human behavior and performance, treatments and treatment planning, community resources, the healthcare system, and the social services system.
- Knowledge of principles and processes for providing customer and personal services.
- Operate a personal computer and other office equipment.
- Effective verbal and written communication skills.
Education and Experience Requirements
Requirements: Bachelor’s degree in a social sciences field or its equivalent.
Experience with case management and working with pregnant women preferred.
Certification, Licensure and/or Registrations Required
Valid driver's license and auto insurance.
Travel
High
Mental Demands
Learning, remembering, focusing, categorizing and integrating information for decision making, problem-solving and comprehending
Community Health Alliance is a regional leader providing the highest industry standards for health and human services. Our agencies of Transitional Living and Sojourner offer a complete continuum of mental health and substance use treatment services. We equip our clients with the resources, services, and tools they need to achieve their goals and reach their highest personal potential. Community Health Alliance is proud to play a key role in helping individuals achieve a brighter and healthier future. Through innovation, integration, and collaboration of our agencies, the Community Health Alliance strengthens and empowers the individuals, families, and communities we serve.
Community Health Alliance, is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Key words: case manager, therapeutic behavioral supports, CPST, community psychiatric supportive treatment, life skills, daily living skills, communication, organizational skills, problem solving, teamwork, interpersonal skills, flexibility, dependability, initiative, motivated, analytical skills, detail-oriented, planning, results-oriented, conflict management, computer skills.